Answer:
The correct answer is letter "D": Empathetic listening.
Explanation:
Empathetic listening is used in cases when people must be heard more than in a situation when two parties want to come up to a solution. Empathetic listening goes beyond active listening because it requires the listening party to put in the other party's shoes. Most often, empathetic listening has the mission of deeply understanding others' points of view.
Answer: The firm has consistently had a high turnover rate in all departments.
Explanation:
If the firm has a high turnover rate in all departments this means that there is a high number of employees leaving the company.
For this reason, it would be best to initiate a Training and Development program at Chelsea Paper Products.
Some of the benefits of T&D programs include, increased job satisfaction, morale and motivation amongst employees. This would reduce the high turnover rate as employees would be happier to work at Chelsea PP as they feel more fulfilled.
Additional benefits include a better bottomline and increased innovation in the company which can give them an edge in the industry.
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The answer is TRUE. Diagnosing environmental relationships and the interactions among the various components of an organizational system requires taking a systematic perspective. This view suggests that diagnosing often involves the search for misalignment among the various parts of an organizational system. Alignment is how well a system’s different parts and elements align with each other partly determines it overall effectiveness. This alignment or fit concerns the relationships between the organization and its environment as well as among the components that comprise the design of the organization. Alignment represents the extent to which the features and operations of one component support the effectiveness of another component.
Carlos will need the use of SWOT analysis to be able to complete his task.
<h3>What is SWOT analysis?</h3>
SWOT is known to be a term that connote or stands for:
- Strengths
- Weaknesses
- Opportunities
- Threats.
Note that the Strengths and weaknesses are said to be a part of the internal attribute of a firm and they are seen as the things that you have a level of control over.
Therefor, based on the above, Carlos will need the use of SWOT analysis to be able to complete his task.
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