Answer:
B. Cross-train agents on both product lines
D. Implement a customer self-service portal
Explanation:
Cross-training is a way of teaching employees different aspects of the job so that they can have a measure of flexibility in the discharge of duties. Managers find this approach to be effective as they believe it saves cost and maximizes the usefulness of employees. It also helps to serve and satisfy a wider range of customers.
So for Universal Containers seeking to optimize cost without compromising customer satisfaction while managing two customer service contact centers, an effective way of dealing with the large call volumes is cross-training agents on both product lines so that they can attend to a wider range of customers. Cross-training agents on both product lines would make them more knowledgeable of the services being offered and this would minimize the need to transfer calls as all agents can provide information on the various products.
Implementing a customer self-service portal would also reduce the workload on the customer service agents as customers can access the information they need on their own.
Answer:
A motherboard will require DDR3 type of memory.
Explanation:
In the motherboard, we use DDR3 RAM. It stands for "Double Data Rate 3" full name of this ram is DDR3 SDRAM where SDRAM stands for "Synchronous Dynamic Random-Access Memory". It was firstly implemented in the 1970s.
- DRAM is not clock-controlled.
- The DRAM is asynchronous RAM i.e. with no Synchronous replication of external stimulus.
Answer: The three most common general uses for spreadsheet software are to create budgets, produce graphs and charts, and for storing and sorting data.
Explanation:
Let's say for example you have a toddler, or a pet. Let's say a cat. If the ctrl+alt+delete wasn't there. It would go straight to entering the password. Now let's say your child or pet likes to press the keys for a while. If they manage to press enter and enter the incorrect password. Eventually it will lock up your computer.
