The answer is A. Conflict
<span>heading. includes the address and the date.greeting. usually starts with 'Dear' and is followed by the person's name. body. the body or main text of your letter. closing. a short, capitalized expression followed by a comma.signature. sign your name directly below the closing.<span>postscript. P.S add a note.</span></span>
I would say the answer is he should prepare a presentation for a general audience by providing some standard information and by defining concepts without oversimplifying.hope this helps!
