When consumers have problems with a web site, they use website design, customer service, privacy, and fulfillment dimensions to evaluate e-service quality .
E-service quality measurements contain four dimensions including website design, customer service, security or privacy, and fulfillment.
Website design refers to all the elements of the customer experience which are related to the website. It includes information quality, purchase process, product selection, website convenience, p and system availability.
Every efficient website should contain three main contents which are information oriented and transaction oriented and customer oriented. Customers do always assess the experience of them by using a website to assess an online store's overall service quality.
To know more about e-service quality here:
brainly.com/question/15153472
#SPJ4
<span>c. actual usage of material exceeds the standard material allowed for output.</span>
Answer:
d
Explanation:
All of these can be useful when taking a test. you should always make a study guide, talk to the teacher, And practice the questions that could be on the test.
Answer
The answer is below
Explanation :
Most likely: Listen to the customer's reason for the return, and if the product has an expiry date, the answer is no returns, otherwise, I will accept the returns.
Least likely: I would say it is not feasible to do it without listening to the customer, most especially if the customer is rarely seen. This is to avoid unnecessary image damage to the firm, that could arise from the situation.
E
<span>There are a couple of reasons why Bryan acted in an unethical manner. First, he may have low morals which could be traced to his upbringing or life challenges. He could also have acted this way due to the demands made upon him by his employer to increase sales so dramatically. The stress of keeping his job may have been greater than acting ethically.</span>