Answer:
Here are five key skills that an administrator in an automobile dealership would need:
Communication/interpersonal skills: Administrators would have to work with clients that come in for test drives. Having good interpersonal skills would help them respond to customers’ queries more effectively. A friendly and outgoing personality would make them more approachable for the customers. An ability to speak and understand multiple languages would help an administrator deal with customers who are not fluent in English. An administrator must be able to communicate effectively, both verbally and through nonverbal cues.
Organizational skills: Administrators need to be well organized in their work involving customers. They would be required to schedule and organize test drives, arrange meetings, keep a record of customers’ documents, handle car insurance matters, and provide other assistance to customers.
Prioritize: Administrators would have to handle several tasks (described earlier), so they should be able to prioritize and schedule tasks effectively.
Manage: An administrator would have to manage the daily operations, such as ensuring that customers submit authentic documents, making appointments, and scheduling test drives. The administrator is also responsible for managing employee behavior, safety, and compliance with the company’s policies.
Reasoning and mathematical skills: An administrator would need to have above-average mathematical skills in order to maintain the company’s accounts dealing with sales and servicing. The person would need logical reasoning skills to facilitate decision making and process management.
Explanation:
PLATO
