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3 years ago

What should customer service representatives use to achieve a win-win outcome between customers and their employer?

Business

1 answer:

rodikova [14]3 years ago

3 0

Answer:

i think it is the 3rd one I'm not sure but I need help on one of mine and it would be really good if you can help me I will appreciateit

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An important marketing metric used to evaluate how well firms perform on the five service quality dimensions is the __________,

Pavlova-9 [17]

Answer:

<u>Zone of tolerance</u>

Explanation:

Zone of tolerance with respect to a service refers to, the acceptable range to a customer, that lies between the perceived desired level of service expected and the minimum level of service acceptable.

The service which the customer anticipates or expects to be delivered by a firm is referred to as predicted service.

Customer expectations do not depict a single level of expectation, rather they follows a range of expectations. This range is represented as zone of tolerance.

If the service received lies in the zone of tolerance, the customer would be satisfied. If it is higher than the desired level, the customer would consider it exceptional.

In case the service received falls below the minimum level of acceptance, the customer would be disappointed and feel deceived or tricked.

4 0

3 years ago

How would you respond when someone makes a decision that adversely affects you while saying, "it's nothing personal, it's just b

Vikentia [17]

Here is your answer Regb1142!!
Hope it helps

8 0

4 years ago

The ________ states that the opportunity cost of producing a good always rises as one produces more of it.

kompoz [17]

The Law of increasing relative cost is an economic concept, which explains that a firm will face distinctly more steeply-priced than the preceding degree of output.

<h3>What is law of increasing opportunity cost?</h3>

The regulation of growing possibility cost: As you amplify the production of one good, the opportunity cost to produce the additional precise will increase. First, take note that opportunity price is the value of the next-best alternative when a choice is made; it's what is given up.

<h3 /><h3>Why is the regulation of growing chance cost true?</h3>

The law of growing opportunity charges is based totally on the thinking that sources are now not absolutely adaptable to new applications. To make higher use of one product, sources with excessive productivity in another product will be required.

Learn more about law of increasing opportunity cost here:

<h3>brainly.com/question/14611962</h3><h3 /><h3>#SPJ4</h3>

6 0

1 year ago

How much would you have to deposit today if you wanted to have $54,000 in five years? Annual interest rate is 8%. (PV of $1. FV

mestny [16]

Answer:

Instructions are listed below.

Explanation:

Giving the following information:

A) How much would you have to deposit today if you wanted to have $54,000 in five years? The annual interest rate is 8%.

We need to use the following formula:

PV= FV/(1+i)^n

PV= 54,000/(1.08^5)= $36,751.49

B) Assume that you are saving up for a trip around the world when you graduate in two years. If you can earn 7% on your investments, how much would you have to deposit today to have $14,500 when you graduate?

PV= 14,500/1.07^2= $12,664.86

C) Calculate the future value of an investment of $643 for eleven years earning an interest of 8%.

FV= PV*(1+i)^n

FV= 643*1.08^11= $1,499.24

D) Would you rather have $643 now or $1,000 eleven years from now?

It depends on the interest rate. We will assume 8%.

PV= 1000/1.08^11= 428.88

It is better to have $643 today.

5 0

3 years ago

Z, Corp. began the year 2008 with $2.7 million in retained earnings. The firm earned net income of $7.6 million in 2008 and paid

Svetradugi [14.3K]

Answer:

$7.47 million

Explanation:

Given that,

Beginning retained earnings = $2.7 million

Net income earned = $7.6 million

Dividend paid to common stockholders = $2.83 million

Year-end 2008 balance in retained earnings for Z:

= Beginning retained earnings + Net Income - Dividend paid

= $2.7 million + $7.6 million - $2.83 million

= $7.47 million

7 0

4 years ago