What should customer service representatives use to achieve a win-win outcome between customers and their employer?
1 answer:
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Answer: $595
Explanation:
First find the probability of a $2,000 loss.
= 1 - other probabilities
= 1 - 0.6 - 0.05 - 0.13
= 0.22
Expected cost to the publishing company is a weighted average of the costs:
= (0 * 0.60) + (500 * 0.05) + (1,000 * 0.13) + (2,000 * 0.22)
= $595
