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statuscvo [17]
2 years ago
7

Which of the following actions should the customer support manager take to best motivate these employees? Share trends in averag

e customer ratings at quarterly staff meetings, emphasizing the importance of customer satisfaction. Each year, hold an award ceremony and give a bonus to the employee who has served the highest volume of customers and the one who has the highest average customer ratings. Track a great deal of data on customer interactions and send it to a consultant for detailed analysis, which can help improve procedures. Place a widget on employees’ computer screens that flashes a happy face every time the average customer wait is less than 2 minutes.
Business
1 answer:
Evgesh-ka [11]2 years ago
4 0

Answer: Place a widget on employees’ computer screens that flashes a happy face every time the average customer wait is less than 2 minutes.

Explanation:

Good emotional display go a long way in encouraging people who work for an organization and it in turn reflects on how well they would treat the customer's. Employees are further encouraged when they are not under excessive pressure by either employer or the customer's but are rather given an environment void of worries, it helps them respond well and carefully. The customer support manager placing a widget on employees’ computer screens that flashes a happy face every time the average customer wait is less than 2 minutes sends a relief message to the employees to carry out their work with ease.

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Alguien tiene un libro que me pueda compartir con relación a la temática de ¨Rendimiento y riesgo financiero¨ por favor lo ocupo
Amanda [17]

Te recomiendo el siguiente libro que te puede ayudar.

"La Sabiduría de las Finanzas. Descubre el lado humano en el mundo del riesgo y del rendimiento." El autor es Mihir A. Desai.  Hay otro que te puede servir que se llama "El Pequeño Libro de los Altos Rendimientos con Bajo Riesgo. El autor es "Pim Van Vliet. Ambos hablan del los riesgos de las inversiones y los rendimientos en un mundo volátil.

La otra opción es que busques otros libros de Administración y Finanzas en donde venga el subtema de riesgos y rendimientos, aunque podrían no estar tan completos como el desarrollo que le dan al tema en los libros mencionados.

3 0
3 years ago
The Goodsmith Charitable Foundation, which is tax-exempt, issued debt last year at 8 percent to help finance a new playground fa
NeTakaya

Answer:

10%

Explanation:

Given that,

Interest at last year debt = 8%

Current year cost of debt = 25% higher

Firms paid for debt last year = 10%

Firms paid for debt in current year = 12.50%

Kd - cost of debt

Yield = Interest at last year debt × (1 + increase in cost of debt)

         = 8% × (1 + 0.25)

         = 8% × 1.25

         = 10%

Kd = Yield (1 – T)

Kd = 10% (1 – 0)

     = 10% (1)

     = 10%

Therefore, after tax cost of debt would be 10%.

8 0
3 years ago
Maureen has a net spendable income of $2,100 per month. She sets up the following transportation budget for herself.
KIM [24]
C is the correct answer
5 0
3 years ago
A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to fi
makkiz [27]

Answer:

b) knowledge management

Explanation:

Knowledge management is defined as the process in which an organisation creates, shares, uses and manages the information and knowledge of an organisation.

It is an approach multidisciplinary in nature to achieve the objectives of an organisational with the use of knowledge available.

It includes the courses which are taught in business administration, management, information system, library and information system.

7 0
3 years ago
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Alex_Xolod [135]

A- Gather information

B- Manage concessions

C- Manage time

D- Build the relationship

7.You and the other party have either come to an agreement on the terms, or one party has decided that the final offer is unacceptable and therefore must be walked away from. Most negotiators assume that if their best offer has been rejected, there’s nothing left to do. You made your best offer and that’s the best you can do. This represent which of the negotiation process element?

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5 0
2 years ago
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