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statuscvo [17]
2 years ago
7

Which of the following actions should the customer support manager take to best motivate these employees? Share trends in averag

e customer ratings at quarterly staff meetings, emphasizing the importance of customer satisfaction. Each year, hold an award ceremony and give a bonus to the employee who has served the highest volume of customers and the one who has the highest average customer ratings. Track a great deal of data on customer interactions and send it to a consultant for detailed analysis, which can help improve procedures. Place a widget on employees’ computer screens that flashes a happy face every time the average customer wait is less than 2 minutes.
Business
1 answer:
Evgesh-ka [11]2 years ago
4 0

Answer: Place a widget on employees’ computer screens that flashes a happy face every time the average customer wait is less than 2 minutes.

Explanation:

Good emotional display go a long way in encouraging people who work for an organization and it in turn reflects on how well they would treat the customer's. Employees are further encouraged when they are not under excessive pressure by either employer or the customer's but are rather given an environment void of worries, it helps them respond well and carefully. The customer support manager placing a widget on employees’ computer screens that flashes a happy face every time the average customer wait is less than 2 minutes sends a relief message to the employees to carry out their work with ease.

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earnstyle [38]

Answer:

Behan will recover his amount.

Explanation:

The contract has not been formed as the contract is only enforceable if the contract is legally allowed which means that the selling of fireworks in this case scenario is not allowed and hence Behan and Fourth of July Company are both equally responsible for not committing to such type of agreements. So the company must payback the money as the contract is not enforceable in the jurisdiction.

4 0
3 years ago
Which of the following is/are tactics used by interest groups to influence public opinion? Publicizing voting records of members
Shalnov [3]

Answer:

Publicizing Voting Records and Publishing Research.

Explanation:

As they seek to influence the public opinion and not the government in this question, lobbying would be out as it is a tactic to influence congress members directly and not the public. Publishing voting records could be a valid tactic if said vote records were in favor of the group interest. Funding and publishing research is a valid tactic as well because it serves as a platform to get facts and data to the public, influencing its decision (in the scenario a research findings benefits the interest groups vision, obviously).  

3 0
3 years ago
Sam takes a five-dollar bill from his wallet. He exchanges the bill for four quarters and four one-dollar bills. He then uses th
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Answer: Acceptability, portability and divisibility of money.

Explanation:

The question illustrates the acceptability, portability and the divisibility of money. The acceptability of money means that money is widely accepted as a medium for transaction, divisibility of money means that money can be broken down to smaller denominations and the portability of money means that money is easy to carry about.

7 0
3 years ago
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irina [24]

Answer: Job enlargement

Explanation:

From the question, it can be deduced that Jared has experienced job enlargement. Job enlargement is a situation where the number of task an employee has to carry out in his/her job has been increased by the employer. Job enlargement can arise when the employee is very reliable in carrying out his/her job duties or when there is a shortage in workers in a company.

6 0
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3 years ago
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