Review the primary care outpatient clinic scenario and write a minimum of a 400-word paper to the Corporate executives that desc
ribes each employee’s job role. Clarify each employee’s role in the clinic. Then propose at least one goal to help the clinic be successful in the long-term. Identify one outcome measure that could be used to monitor quality, productivity, or efficiency. Use at least one scholarly reference in your paper to support your recommendations. Points to include in your paper :
• Clarify each member’s role within the clinic (provide a brief list of physician and nurse duties, briefly describe duties of office staff). Equipped with this knowledge each employee can become proficient in their role and expand upon it, thus they will engage more, take more responsibility, collaborate more, and achieve more in the organization.
• Suggest one goal that you as a health manager might establish to help the clinic run efficiently in the long term
o Hint – think about staffing schedules, provider coverage, routine staff meetings
o Areas to consider might be developing community relationships, implementing written policies and procedures for the clinic, costs management ideas, and continuing education to stay informed about changes in healthcare policy
• Identify one outcome measure needed to monitor performance
o Hint – think about monitoring missed patient appointments, patient satisfaction surveys, infection control (tracking clinic acquired infections, staff compliance to hand washing and wearing disposable gloves)
Answer: This team is in the forming stage of group development. In this stage, people in the team are getting to know each other and starting to think of the task they have to perform. <u>Each member's skills are being discussed in order for the roles to be assigned and a timeline is being built</u> so the activites are performed in an organized way.
