Answer: Cheerfulness, positive attitude
Explanation:
Customer service is part of the backbone of business. How customers are treated would determine how long the business would last, when customers are not treated well, there won't be a growth regarding the business, employees would need this in mind considering the various kinds of clients they would come across and it's very obvious they won't be the same, a lot of positive mindedness and cheerfulness is required, this is what is required a lot for Susan's job
Answer: d) invested/outcomes
Explanation:
Competent therapist is defined as the person who persist certain knowledge and talent delivering therapy and treatment according to the quality so that desired results can be achieved.
Competent therapist maintains and provide their therapy accordingly as per their skills and remain open towards the upcoming results.
Other options are incorrect because awareness/behavior, respectful and neutral/attitudinal are not the factors that competent therapist maintains and assesses respectively.Thus, the correct option is option(d).
Was in charged of dealing with difficult issues connected to the church's power
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An author is unlikely to write a work that contradicts his or her own values and beliefs