Question

The CSIRT should be available for contact by anyone who discovers or suspects that an incident involving the organization has occurred. Some organizations prefer that employees contact a ____, which then makes the determination as to whether to contact the CSIRT or not.

Answer 1

Answer:

The answer is the help desk.

Explanation:

A help desk refers to a resource that allows the customer or end-user to obtain information as well as support concerning the different services or products that belong to a company. A help desk is usually utilized to solve issues or provide information related to products like computers, electronic equipment, food, or software.

Companies usually utilize some ways to provide help desk. They include websites, instant messaging, and email. A help desk can develop many functions. It gives a single point of contact for the different users to get help in aspects like troubleshooting and solve common problems.    

Answer 2

Answer:

Help desk

Explanation:

Contacting the help desk as the first stop will help determine the severity of the case and with their finding, they can decide whether it call CSIRT or not.