Answer:
The limits on free speech are important because it prevents peolpe from being harmed.
Explanation: The limits on free speech are rooted in the principle that we're not allowed to harm others to get what we want. That's why we're not allowed to use to speech for force, fraud, or defamation.
Answer: creating an environment for useful feedback
Explanation: Useful feedback is the response or the reaction that is gained from the person or other sources in return of the service provided. Useful feedback is the response that is gained to know about the functionality and the convenience of the person receiving the service.
This also helps to improves the service given by the person.The case mentioned in the question is also about the useful feedback so that communication barrier can be eliminated and the confusion regarding the session can be cleared out by obtaining the feedback.