Answer:
the explanations is down here,
Explanation:
Information
Data reaches a more complex level and becomes information by integrating them to a context. Information provides expertise about facts or persons. Example of information: The information about a date of birth still has very little value when it is unknown to which person it belongs. By adding more information like the name, the linked information creates knowledge about a person.
Knowledge
Knowledge thus describes the collected information that is available about a particular fact or a person. The knowledge of this situation makes it possible to make informed decisions and solve problems. Thus, knowledge influences the thinking and actions of people. Machines can also make decisions based on new knowledge generated by information. In order to gain knowledge, it is necessary to process information.
A workflow consists of an orchestrated and repeatable pattern of business activity enabled by the systematic organization of resources into processes that transform materials, provide services, or process information.
Create a detailed outline of what you want to achieve and sketch a workflow diagram before using workflow chart software or templates. This will help to ensure your chart is accurate and complete. Always consider your process and workflow manageability when inserting logic in your workflow chart. You can use decision symbols, connectors and text boxes. Always confirm the accuracy of your workflow chart with other stakeholders.
(If you need to know what the workflow diagrams layout is just look it up. GL.)
When you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her.
<h3>What is
incident management?</h3>
Incident management can be defined as a strategic process through which a business organization or company identifies, analyzes, and correct hazards, so as to ensure that normal service operation is restored as quickly as possible to end users after a disruption, as well as to prevent a re-occurrence of these hazards in the future.
As a support agent, if you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her at a latter time.
Read more on incident management here: brainly.com/question/11595883
