Answer:
Zappos has established a culture in which they build up friendships with their employees by treating them exceptionally well. They begin by making sure that their employees are content so that they can give an exceptional services to the customers .
They create a conducive environment for their employees where they also give their customers well deserved incentives like sending them to University to grow their skills.
These core values of the company makes the employees feel eager to work and provide great service to customers because happy employees are loyal to their work.
Zappos also ensure that they are loyal to their customers they have the ability to retain their customers for a long time
Due to the great services that are provided to customers by the well trained employees of Zappos, customers keep coming back for more and even referring other customers .
That statement is false.
rational decision-making model is more formal than the other because it requires us to collect complete hard data regarding the relevant factors and cross referencing it with existing policies in order to determine the best possible decision to take.
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Answer: FIELD STUDY.
Explanation: Field study can be defined as collection of raw data outside a laboratory, library, or workplace setting that involves observation and interviewing. The major characteristic of a field study is that it is done outside where practical firsthand experiences can be gotten.