Question

Back2Work is considering replacing the receptionist who answers the phone with an automated answering system. Back2Work should ________ to reduce resistance to this change.

Answer 1

Answer:

involve the current receptionist in the decision process.

Explanation:

When changes are to be made that will affect an employee, the best way to reduce resistance to the change is to involve the employee in the decision-making process.

By involving the employee they will get to see the benefits of the new initiative and this will also convince them that it is for the good of the business and not a ploy to replace them.

Employees have a higher buying and will drive implementation more when they were part of the process for change.

Answer 2

Answer: C) involve the current receptionist in the decision process

Explanation: Back2Work is considering replacing the receptionist who answers the phone with an automated answering system. Back2Work should ________ to reduce resistance to this change.

A) negotiate with the current receptionist

B) tell the current receptionist she is being reassigned

C) involve the current receptionist in the decision process

D) explain the benefits of this change to the current receptionist.

Organizational culture begins the process of change, and resistance to this change will certainly be present especially with employees that aren't involved in the process of this change. Keeping people abreast of impending changes will reduce resistance, especially when they see the benefits of that change. Change as an ongoing process is vital if an organization is to continue to exist in competitive business environments. There are several benefits to involving employees in decision making process of organizations some of which is that it promotes the level of cooperation and communication between all organs of an organization while giving employees some level of control over their responsibilities; it shows how the organization is committed to the welfare of its employees; employees are also more likely to implement and support decisions they had a part in making leading to low resistance to change etc.