Answer:
a. better satisfies customer needs than rival products do.
Explanation:
Product differentiation is the process by which a product is made to be different from what other competitors are offering. This is done to better satisfy a target market. Product differentiation can also occur within a firm to differentiate it from other firm offerings.
For example if a company decides to put a torch light on a pen. This will diffentiate the product from other pens in the market and will give customer more satisfaction by providing the extra service of lighting.
Answer:
C. Financial Control: the company resources are monitored, directed
and measured.
Explanation:
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Answer:
The correct answer is C. Role playing.
Explanation:
It is a useful technique to handle difficult aspects or issues in which it is necessary to take different positions for better understanding. It consists of the spontaneous representation of a real or hypothetical situation to show a problem or information relevant to the contents of the course. Each student represents a role but can also exchange the roles they interpret. In this way they can approach the problem from different perspectives and understand the different interpretations of the same reality. The participation of the students does not have to follow a specific script, but it is important a delimitation and a planning prior to the implementation of the exercise.
Gymtastic was able to serve large crowds of customers and then adjust operations to serve very few customers thanks to their competitive capability related to Flexibility.
<u>Explanation:</u>
The main components that decides the success of any business is the way they treat their customers. There are few important things to be kept in mind and practice while serving customers. the person dealing with the customers directly must have certain skills. These skills includes, Communication skills, listening skills, professionalism, problem solving and flexibility.
The ability of the person who is dealing with the customers to deal with different kind of situations refers to the flexibility of that person. The customers of any business has different need and their levels of satisfaction differs. It is very essential for a person dealing with the customers to be flexible with the customer's need and fulfill the level of satisfaction.Flexibility in customer service means ability to adjust to situations. Each customer has different needs and flexibility skills means being able to address effectively the dynamics of every customer encounter.
