Question

Jiana is a flight attendant for a large airline. She exclusively works a long flight from Japan to New York and is expected to constantly maintain a positive attitude no matter what situation arises. Over the years, Jiana has noticed that when dealing with Americans, emotions tend to run higher, and she often feels frustrated, as opposed to Japanese flyers who tend to be more reserved in stressful or unhappy situations. Jiana has spoken with her supervisor about the stress caused when working with the American emotionality and hopes some suggestions for resolution will be made. If Jiana wants to reduce the amount of psychological damage caused by the emotional dissonance her job creates, she should Select one: a. engage in surface acting. b. engage in deep acting. c. take acting lessons. d. see a psychologist. e. get more training

Answer 1

If Jiana wants to reduce the amount of psychological damage caused by the emotional dissonance her job creates, she should: b. engage in deep acting.

Deep acting is a way in which employees change their feelings to align with those of the organization. It is a good way to deal with emotional dissonance because the change that comes after applying deep acting is genuine.

Deep acting arises because the individual feels that positive emotion already in his mind. So, it becomes easier to display such emotions outwardly.

Learn more about Deep acting here:

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