Answer:
CRM means collecting information about the customer for the purpose of improving their future experience.
Explanation:
CRM is an acronym for customer relationship management and it typically involves the process of combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance their satisfaction.
CRM means collecting information about the customer for the purpose of improving their future experience.
Answer:
maintenance; short-term
Explanation:
When she stops saying it out loud, she forgets it. Elka is using maintenance rehearsal to keep the information in short-term memory
Maintenance Rehearsal is the process of repeatedly verbalizing or thinking about a piece of information.
Answer:
The correct answer is letter "B": market opportunity.
Explanation:
A market opportunity represents an external factor -typically a problem- that potentially could create a business opportunity for a company. In some cases, the market opportunity pushes firms to innovate in products tailor-made to cover the need in question or to adapt an existing product to that need.
Answer:
1. Cost of the old X-ray machine - SC
2. The salary of the head of the Radiology Department - None
3. The salary of the head of the Pediatrics Department - None
4. Cost of the new laser printer - DC
5. Rent on the space occupied by Radiology - None
6. The cost of maintaining the old machine - DC
7. Benefits from a new DNA analyzer - OC
8. Cost of electricity to run the X-ray machines - DC
Where,
SC - Sunk cost
DC - Differential cost
OC - Opportunity cost
