Answer:
a) <u>Begin with the end in mind</u> (when the narrator has in mind to resolve this conflict leaving everyone involved satisfied), <u>First things first and Seek first to understand, then to be understood</u> (when the narrator seeks to assess the situation of the two sides involved before establishing a solution and when the narrator tries to hear the boy’s situation, she explains to him the problem that is happening and then asks how she can help him), <u>Think win-win</u> (When the narrator thinks of a way to leave all involved in the conflict satisfied with the solution.
b) “Being loyal to the absent” is part of Seek first to understand, then to be understood.
c) in the text, we can perceive the private victory when the narrator manages to achieve all his objectives in relation to the conflict. Public victory can be observed when social satisfaction is established with the resolution of the conflict.
Explanation:
The seven habits of real life are Be proactive, Begin with the end in mind, First things first, Think win-win, Seek first to understand, then to be understood, Synergize, Sharpen the Saw; Growth.
In short, they are steps used by people who want to succeed in conflicts that can be established during the day-to-day. These steps do not need to be used all at once, but each individual can adapt them according to the need. An example of this can be seen in the question above when the narrator, after hearing the complaint about a university student, decides to be faithful to the absentee and allow that student to explain his side of the story before any decision is made.
By using some of these habits, the narrator managed to resolve the conflict efficiently by obtaining a great private victory, in addition, he managed to establish social harmony, generating a public victory.
