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I was stuck on the same thing in my class test. I ended up failing but if I get the answers to it I’ll totally send them to you!!!
If a visitor arrives and they have an appointment, you should A. make the visitor feel comfortable and visit with him or her until it is time for the visitor's appointment.
<h3>What should you do when a visitor has an appointment?</h3><h3 />
In customer service, the visitor should be made to feel comfortable while they wait for their appointment as this is not only the right thing to do, but it gives the visitor the right impression about the company.
There are several ways to make a visitor feel comfortable such as:
- Offering them a seat in a waiting area.
- Offering refreshments such as water or a non-alcoholic beverage.
- Ensuring that reading material is available to keep the visitor company.
You should also endeavor to keep checking in on them and giving them updates about their meeting, while they wait for their appointment time to reach.
In conclusion, when a visitor with an appointment arrives, you should A. make the visitor feel comfortable and visit with him or her until it is time for the visitor's appointment.
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Answer:
B. bounded rationality.
Explanation:
Bounded rationality -
It refers to the idea where the decisions of the people are rational , within a limit of the specific information known and the mental capabilities , is referred to as the bounded rationality .
The concept was given by Herbert Simon .
As the thinking capacity and the information have some limit , hence the decision are also limited .
Hence , from the given scenario of the question ,
The correct answer is bounded rationality .
