<em>The options are:</em>
a. Change behavior
b. Positive deconfirmation
c. Negative mouth to mouth
d. Confirmatory bias
Answer:
The correct answer is c) Negative mouth to mouth.
Explanation:
When talking about the negative mouth to mouth, reference is made to the information that is transferred from one person to another about the quality of a product, the negative mouth to mouth is when a customer complains about the conditions of the product obtained in the store.
This can damage the credibility of the company that receives criticism and can influence the decisions of potential buyers.
As it is in the case of Matt is dissatisfied with the product he bought, every time he tells his story, he will give his opinion of considering other brands, managing to consciously and unconsciously influence the person so as not to buy in that store.
<em>I hope this information can help you.</em>
The correct choice from the given options is "<span>social norm deviance".
Deviance is conduct that damages social standards and excites negative social responses. Some conduct is considered so destructive that administrations order composed laws that boycott the conduct. Wrongdoing is conduct that abuses these laws and is surely a critical kind of abnormality that worries numerous Americans.
</span>
Answer: A. the manager Helmsman
Explanation: He is responsible for steering Marlow's ship.
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