Complete Question: Many banks and phone companies now charge fees for once-free services to ensure minimum customer revenue levels. This helps the banks to ________.
A) reduce the rate of customer defection
B) make low-profit customers more profitable
C) enhance the growth potential for each customer through cross-selling
D) increase the longevity of the customer relationship
E) focus disproportionate effort on high-value customers
Answer:
B) make low-profit customers more profitable
Explanation:
Many banks and phone companies now charge fees for once-free services to ensure minimum customer revenue levels. This helps the banks to make low profit customers more profitable.
The basic logic behind this strategy is that when customers find something coming free, then they start taking it for granted, they don't pay much attention to it, therefore, when the some services are free, customers will not be spending much on them, like upgrading, monthly plan up-gradations, monthly or annual subscriptions. Consequently, to turn the those customers into highly valuable customers, companies charge for the services which were free of cost in the past.
An electronic document in which data is arranged in the rows and columns of a grid and can be manipulated and used in calculations.
Microsoft excel and google spreadsheet are examples of some of the most common platforms used.
The dolphin might understand comprehension. Knowing the placement of words, the tones of the words and the letters they consist is one thing. But understanding what the phrase or sentence means is comprehending. Knowing that if you change the placements of words within the sentence, it would give different meanings, is a manifestation of comprehension.
Phishing is one of the most prevalent of all Internet scams. Phishing scams attempt to trick people into providing sensitive personal information such as credit card or banking details. What is common is that y<span>ou receive an email with an urgent or time-sensitive message requesting them to act immediately.</span>
