Answer:
Customer Relationship Management (CRM).
Explanation:
CRM is an acronym for customer relationship management and it typically involves the process of combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction.
This ultimately implies that, these employees are saddled with the responsibility of ensuring the customer are satisfied and happy with their service at all times.
Marketing can be defined as the process of developing promotional techniques and sales strategies by a firm, so as to enhance the availability of goods and services to meet the needs of the end users or consumers through advertising and market research. It comprises of all the activities such as, identifying, anticipating set of medium and processes for creating, promoting, delivering, and exchanging goods and services that has value for customers.
Basically, CRM involves understanding customer needs, building and maintaining healthy long-term relationships with them, in order to add value or scale up your business.
Hence, customer relationship management (CRM) is one of the popular marketing strategy that is mainly based on the acquisition, enhancement, and retention of long-term relationships that add value for the organization and the customer.
Answer:
automated
Explanation:
Basically a Business Impact Analysis (BIA) estimates and determines the effects of a business activity and process disturbances. These disruptions can be natural or electronic disasters. It also collects information which is used to establish recovery plan. It identifies the business vulnerabilities and works on the strategies in order to reduce such potential hazards. The BIA involves both manual and automated processes. BIA involves automated processes which include the automated software tools that enables the protection of the confidential information of the users and also generates automated reports about the critical business processes.
Answer:
integrity
is acting consistently according to one's values and principles.
