Question

A call center has adopted an expansionist strategy. It has taken on a number of big contracts from clients and is on a tight schedule to supply customer support services by the deadlines promised. Which of the following statements, if true, will result in the staffing goals being best aligned to the organizational strategy?
A. As many applicants should be hired as possible to get the needed number of employees quickly.
B. Only the best talent be selected even if it takes a lot of time to hire.
C. The compensation offered should be higher than the average market rate to attract the maximum number of applicants.
D. The time taken to fill a position should be tracked for each recruiting source and the fastest possible source of at least minimally qualified talent should be utilized.

Answer 1

Answer:

D. The time taken to fill a position should be tracked for each recruiting source and the fastest possible source of at least minimally qualified talent should be utilized.