Question

Shandra recently bought a brand-new digital camera from a local camera shop but when she got it home, she noticed the lens was jammed. What would be an effective way for her to handle this situation?

Answer 1

Return to the camera shop and bring the camera in. mention that the lens was jammed and she would like a refund. she should stay calm and handle the situation gently, as to not anger the shop keep. if she returns the camera and gets a refund then no harm no foul, no money or product was lost.
hope this helps :)