Answer:
STEP BY STEP OF A CONFLICT MEDIATION AND RESOLUTION
Presentation - The mediator should introduce himself and clarify how he prefers to be called, as well as each party prefer to be called. In addition, it should present the whole process of mediation, combine its duration, explain its impartial role, inform the basic rules of order of discussion and make clear the purpose of individual meetings, objectively, firmly and already providing a harmonious environment. .
Information Gathering - A stage in which the parties expose their sides and perspectives while the mediator actively listens, raising questions that will help him understand the dark aspects of the conflict.
Identification of issues, interests and feelings - The mediator briefly reviews all he has heard, impartially and positively, to demonstrate his active listening and impose order on the discussion.
Clarification - The mediator asks strategic questions to the parties to see what the heat of the conflict prevents them. It also uses hypothetical situations to refer parties to a solution.
Resolution - Once understanding is achieved, the parties expose their new perspectives and analyze solutions.
Registration - The mediator should document everything agreed at the end of each meeting, verifying the equality of the agreement, writing clearly and using information and language from the parties. He should read the Mediation Term for them before making it available to sign.
Closing - Delivery of the Terms to each party, highlighting the positive aspects of the agreement and their cooperative participation. The mediator urges them to return if necessary.
