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swat32
2 years ago
15

The__________is based on a set of cause-and-effect linkages between internal and external performance, and in this fashion, defi

nes the key performance measurements on which service-based firms should focus.
Business
1 answer:
olya-2409 [2.1K]2 years ago
8 0

The <u>Service-Profit Chain model </u>is based on a set of cause-and-effect linkages between internal and external performance, and in this fashion, defines the key performance measurements on which service-based firms should focus.

<h3>What is Service-Profit Chain Model?</h3>

This refers to a business model which was developed in Havard to determine the best method of operation that service-oriented firms should adopt. It shows the interrelationship between

  • profitability,
  • the loyalty of customers,
  • productivity, and
  • customer satisfaction,

which are all parts of a business that are necessary for growth and performance.


See the link below for more about Business Performance:

brainly.com/question/24673911

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Which of the following best explains the quote below in terms of political propaganda?
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On January 1, 2019, Cullumber Corporation acquired machinery at a cost of $1650000. Cullumber adopted the straight-line method o
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Marco predicts he will have $18,750 in expenses for one year of college. He expects to receive $3,450 in grants annually. How mu
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A point outside (to the right of) the production possibilities curve of a nation implies that this nation is using its resources
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Answer:

is not attainable for this nation

Explanation:

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Point outside the curve or to the right of the curve means that the production level is not attainable given the level of resources

Points inside the production possibilities curve means that the nations resources are not being fully utilised

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8 0
3 years ago
Both Bond Sam and Bond Dave have 7.3 percent coupons, make semiannual payments, and are priced at par value. Bond Sam has three
Zarrin [17]

Answer:

Sam change:   -5.13%

Dave change -18.01%

Explanation:

If interest rate increase by 2%

then the YTM of the bond will be 9.3%

We need eto calcualte the present value of  the coupon and maturity of the bond at this new rate:

<em><u>For the coupon payment we use the formula for ordinary annuity</u></em>

C \times \frac{1-(1+r)^{-time} }{rate} = PV\\

Coupon payment: 1,000 x 7.3% / 2 payment per year: 36.50

time 6 (3 years x 2 payment per year)

YTM seiannual: 0.0465 (9.3% annual /2 = 4.65% semiannual)

36.5 \times \frac{1-(1+0.0465)^{-6} }{0.0465} = PV\\

PV $187.3546

<u><em>For the maturity we calculate usign the lump sum formula:</em></u>

\frac{Maturity}{(1 + rate)^{time} } = PV  

Maturity: $ 1,000.00

time: 6 payment

rate: 0.0465

\frac{1000}{(1 + 0.0465)^{6} } = PV  

PV   761.32

Now, we add both together:

PV coupon $187.3546 + PV maturity  $761.3154 = $948.6700

now we calcualte the change in percentage:

948.67/1,000 - 1 = -0.051330026 = -5.13

For Dave we do the same:

C \times \frac{1-(1+r)^{-time} }{rate} = PV\\

C 36.50

time 40

rate 0.0465

36.5 \times \frac{1-(1+0.0465)^{-40} }{0.0465} = PV\\

PV $657.5166

\frac{Maturity}{(1 + rate)^{time} } = PV  

Maturity   1,000.00

time   40.00

rate  0.0465

\frac{1000}{(1 + 0.0465)^{40} } = PV  

PV   162.34

PV c $657.5166

PV m  $162.3419

Total $819.8585

Change:

819.86 / 1,000 - 1 = -0.180141521 = -18.01%

6 0
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