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swat32
2 years ago
15

The__________is based on a set of cause-and-effect linkages between internal and external performance, and in this fashion, defi

nes the key performance measurements on which service-based firms should focus.
Business
1 answer:
olya-2409 [2.1K]2 years ago
8 0

The <u>Service-Profit Chain model </u>is based on a set of cause-and-effect linkages between internal and external performance, and in this fashion, defines the key performance measurements on which service-based firms should focus.

<h3>What is Service-Profit Chain Model?</h3>

This refers to a business model which was developed in Havard to determine the best method of operation that service-oriented firms should adopt. It shows the interrelationship between

  • profitability,
  • the loyalty of customers,
  • productivity, and
  • customer satisfaction,

which are all parts of a business that are necessary for growth and performance.


See the link below for more about Business Performance:

brainly.com/question/24673911

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