Answer:
A. Flow rate = 20 customers per hour
B. Utilization =0.83
C. Cycle time= 3 minutes per customer
Explanation:
A. Calculation for the flow rate
First step is to calculate the Processing time
Processing time = 5 + 25 + (1.5 ×60) + 30
Processing time=30+90+30
Processing time= 150 seconds
Second step is to calculate the Process capacity
Process capacity = 1/150 ×60 per seconds/minute ×60 per minutes/hour
Process capacity= 24 customers per hour
Now let calculate the Flow rate
Using this formula
Flow rate= Min(Demand, Process capacity)
Let plug in the formula
Flow rate= Min(20, 24)
Flow rate = 20 customers per hour
Therefore the flow rate will be 20 customers per hour
B. Calculation for the utilization
Using this formula
Utilization = Flow rate/Process capacity
Let plug in the formula
Utilization = 20/24
Utilization =0.83
Therefore Utilization will be 0.83
C. Calculation for the Cycle time
Using this formula
Cycle time = 1/Flow rate ×60 per minutes/hour
Let plug in the formula
Cycle time= 1/20 ×60 per minutes/hour
Cycle time= 3 minutes per customer
Therefore the Cycle time will be 3 minutes per customer
