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Serjik [45]
3 years ago
11

An irate caller reaches you and starts berating your company’s service on a particular product that has been controversial. You

should:
A. Completely avoid talking about the specific product and change the topic.
B. Listen carefully to the caller, take their number, and promise to get the appropriate person to call back to resolve any issues.
C. Take the offensive when a caller brings up the controversial subject and try to convince the caller that they are mistaken.
D. Tell the caller that the company is aware of the problem and is taking steps to fix it.
E. Just listen - you can’t please everyone.
Business
1 answer:
inn [45]3 years ago
8 0

Answer:

B. Listen carefully to the caller, take their number, and promise to get the appropriate person to call back to resolve any issues.

Explanation:

This can be a stressful situation but according to some researchers, it is important that companies train its employees to deal effectively with this kind of situations that can happen at any time. Most important things to take into account to deal with this irate customers and keep the commercial relationship are:

1. Stay calm and don't take things personally.

2. Listen carefully and if pertinent express your apologies.

3. Stand firm and be respectful, but letting them know that there is no need to insult or be rude.

4. Solve the problem and do follow up.

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Genna Raiter, the president and CEO of Car Keepers Garage, has asked several of her managers and employees to help establish a s
Nonamiya [84]

Answer:

The options for this question are the following:

A. payoff matrix.

B. mission statement.

C. tactical plan.

D. organization chart.

The correct answer is B. Mission statement.

Explanation:

A good mission statement is a useful tool for well-managed businesses. It is the "why" of business strategy.

A mission statement defines the objectives of what a company does by:

Your clients

The employees

Their owners

Some of the best mission statements also extend to include the fourth and fifth dimensions: what the company does for its community and for the world.

In terms of marketing, a mission statement is a brief paragraph that describes what your business does and why it exists. If that sounds like useless marketing that could be labeled as a long list of the most important things to do, you're not alone.

The reality is that many mission statements are ineffective. Usually, they are the ones written in minutes with very little thought from their creators.

7 0
3 years ago
why is it important to establish a baseline when measuring social media success. group of answer choices it's important to know
Kazeer [188]

When evaluating the success of a social media campaign, a baseline must be established. To assess growth, you must be aware of your beginning point.

A social media campaign is a planned marketing initiative that uses social media platforms to raise consumer awareness, interest, and loyalty toward a company, brand, product, or service. Strategic planning, audience targeting, and measurable results are all part of social media marketing initiatives. You can utilize a variety of marketing campaigns to meet different marketing objectives inside your company, including the following: campaign using traditional media. seasonal marketing blitz. campaign to launch a product. An overview of everything you want to do and want to accomplish on social media is a social media marketing strategy. It directs your behaviour and informs you of your success or failure. Your plan will work better if it is more detailed.

Learn more about social media campaign here

brainly.com/question/14743453

#SPJ4

3 0
1 year ago
The competitive firm's short-run supply curve is its A. marginal cost curve. B. marginal cost curve, but only the portion above
Lilit [14]

Answer:

B. marginal cost curve, but only the portion above the minimum of average total cost.

Explanation:

  • A competitive firms short-run supply curve is a segment of the marginal cost and lies above the average variable costs and if a short run firm decides to shut down its prices of the goods is less than the average variable costs of production.
5 0
3 years ago
Internal control procedures for cash receipts do not require that:_____.
Alex73 [517]

Answer:

b. All collections for sales are received immediately upon making the sales.

Explanation:

Internal control, regarded as a process used in assuring objective of an organization in operational effectiveness as well as efficiency and reliable financial reporting, it is also used in assuring of compliance with laws as well as regulations and policies. Generally, internal control can be described as everything which is able to controls risks to an organization. It is a way the

resources of an organization are been

measured as well as been directed and monitored.

It should be noted that Internal control procedures for cash receipts require that:.

✓Custody over cash is kept separate from its recordkeeping.

✓Clerks having access to cash in a cash register should not have access to the register tape or file.

✓An employee with no access to cash receipts should compare the total cash recorded by the register with the record of cash receipts reported by the cashier.

✓Cash sales should be recorded on a cash register at the time of each sale

7 0
3 years ago
Milton Friedman, Karthik Ramanna, and Peter Singer walk into a bar. Unfortunately, itâs not a joke. You are the unlucky bartende
Lilit [14]

Answer:

Consider the following explanation

Explanation:

The discussion started with Mr. Friedman explaining how the want and setting up on MNCs have become way more easier than it was a couple of decades ago. This is because the role of business in the society has increases. With increasing population the demand needs to be met on that level as well. Agreeing with the latter point Mr. Karthik said that yes, the demand needs to met but that should not make MNC and their setup easy. The quality according to him suffers.

Mr.Karthik said that the MNCs are also huge retail shops who must make sure that their production of goods and services are worth opting for. This is actually what business is supposed to do. Unlike the two gentlemen who are busy taking out the judgement on what is right and wrong in business and role it plays in the society, Mr.SInger started to add an important aspect. According to his view the greater role of business today, lies in the fact that it must benefit the society and reap positive externalities.

This is where the Corporate social responsibility comes in. The usage of resources and then replenishing it back into the nature is very very important according to Mr.Singer. He explained why the industries should not be given the liberty to discharge waste anywhere but must be either penalised or made to indulge in the act of social responsibility. With such conclusive thought s all th three agreed on a larger perspective of business.

3 0
3 years ago
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