1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
Serjik [45]
3 years ago
11

An irate caller reaches you and starts berating your company’s service on a particular product that has been controversial. You

should:
A. Completely avoid talking about the specific product and change the topic.
B. Listen carefully to the caller, take their number, and promise to get the appropriate person to call back to resolve any issues.
C. Take the offensive when a caller brings up the controversial subject and try to convince the caller that they are mistaken.
D. Tell the caller that the company is aware of the problem and is taking steps to fix it.
E. Just listen - you can’t please everyone.
Business
1 answer:
inn [45]3 years ago
8 0

Answer:

B. Listen carefully to the caller, take their number, and promise to get the appropriate person to call back to resolve any issues.

Explanation:

This can be a stressful situation but according to some researchers, it is important that companies train its employees to deal effectively with this kind of situations that can happen at any time. Most important things to take into account to deal with this irate customers and keep the commercial relationship are:

1. Stay calm and don't take things personally.

2. Listen carefully and if pertinent express your apologies.

3. Stand firm and be respectful, but letting them know that there is no need to insult or be rude.

4. Solve the problem and do follow up.

You might be interested in
During 2018, Raines Umbrella Corp. had sales of $715,000. Cost of goods sold, administrative and selling expenses, and depreciat
Dima020 [189]

Answer:Net Income/ loss= -$37,100

Raine's operating cash flow= $174,000

Explanation:

Net income/loss for Raines Umbrella Corp In 2018

Sales                                                        $715,000

less:  Cost of goods sold                        -$446,000

Administrative and Selling expenses        -$95,000

 Depreciation                                              -$140,500

 EBIT                                                             $33,500

less: Interest                                                  $ 70,600

Net loss                                                          -$37,100

B) Raine's operating cash flow:

= EBIT + Depreciation - Taxes( Since a net loss was recorded by Raines, yhere would be no taxes  

= $33,500 + $140,500 - $0

= $174,000

7 0
3 years ago
Juanita makes $30 an hour at work. She has to take time off work to purchase her dress, so each hour away from work costs her $3
Phoenix [80]

Answer:

Juanita should purchase the suit at the store across town because the total economic cost will be lowest.

Explanation:

three options:

  1. local store 15 minutes away and a price of $114
  2. across town 30 minutes away and a price of $86
  3. neighboring city 1 hour away and a price of $60

Juanita makes $30 per hour at her work, and her purchase decision includes the opportunity cost of lost wages:

total economic cost:

  • local store = $114 + [1/4 hours x 2 (round trip) x $30] + (1/2 hours x $30 spent shopping) = $144
  • across town = $86 + [1/2 hours x 2 (round trip) x $30] + (1/2 hours x $30 spent shopping) = $131
  • neighboring city = $60 + [1 hour x 2 (round trip) x $30] + (1/2 hours x $30 spent shopping) = $135

Juanita should purchase the skirt at the store across town because the total economic cost will be lowest ($131)

Opportunity costs are the benefits lost or extra costs incurred for choosing one activity or investment over another alternative. Economic costs include both accounting costs and opportunity costs.

5 0
3 years ago
The 100% rule does not imply that the optimal solution will necessarily change if the percentage exceeds 100%
kondor19780726 [428]

The truth is 100% Rule doesn’t imply that the optimal solution will automatically change if the percentage exceeds 100%.  The 100% Rule compares, proposed changes to allowed changes. The value of the objective function will change, but the values of the decision variables and the dual prices will stay the same.

<span> </span>

3 0
3 years ago
Phi Upsilon Nu, a student social organization, has two different locations under consideration for constructing a new chapter ho
Elza [17]

Answer:

Phi Upsilon Nu

The total annual costs for the Alpha Ave. location with twenty persons living there is:

= $9,000.

Explanation:

a) Data and Calculations:

ANNUAL OPERATING COSTS

LOCATION   FIXED        VARIABLE                Total Costs

Alpha Ave.  $5,000      $200 per person     $9,000 ($5,000 + $200 * 20)

Beta Blvd.   $8,000       $150 per person     $11,000 ($8,000 + $150 * 20)

b)The variable cost of each location varies according to the number of persons living there and the rate incurred per person.  The fixed cost does not vary, at least, with the relevant range for either location.  When the total variable costs are computed, these are added to the fixed cost to obtain the total costs.  Then there is a comparison of the two locations to determine the location with the least total costs.

7 0
3 years ago
When the price of a product​ changes,
balu736 [363]

C relative price » sub effect & income effect

4 0
3 years ago
Other questions:
  • Akila went to the store for furniture polish, carrots, pencils, ham, sponges, celery, notebook paper, and salami. She remembered
    6·1 answer
  • Copy Center pays an average wage of $12 per hour to employees for printing and copying jobs, and allocates $18 of overhead for e
    6·1 answer
  • Which of the following is the best thing to consider when making comparisons between job offers? a. gross pay b. total employee
    6·1 answer
  • Many employees get a reality shock on their first day at work because ____.
    5·1 answer
  • Compulsory education restricts whose freedom?
    13·1 answer
  • What organization or program interests you the most?
    7·2 answers
  • When moving from Point C to Point D on Nation X's PPF, the cost of 1 more Computer is ____ Agricultural products not produced. E
    6·1 answer
  • The composition of the Fingroup Fund portfolio is as follows:_________.
    7·1 answer
  • What interdisciplinary field is dedicated to understanding and management of people at work?.
    10·1 answer
  • What are the effects on the accounting equation when dividends are declared and paid?
    13·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!