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Serjik [45]
4 years ago
11

An irate caller reaches you and starts berating your company’s service on a particular product that has been controversial. You

should:
A. Completely avoid talking about the specific product and change the topic.
B. Listen carefully to the caller, take their number, and promise to get the appropriate person to call back to resolve any issues.
C. Take the offensive when a caller brings up the controversial subject and try to convince the caller that they are mistaken.
D. Tell the caller that the company is aware of the problem and is taking steps to fix it.
E. Just listen - you can’t please everyone.
Business
1 answer:
inn [45]4 years ago
8 0

Answer:

B. Listen carefully to the caller, take their number, and promise to get the appropriate person to call back to resolve any issues.

Explanation:

This can be a stressful situation but according to some researchers, it is important that companies train its employees to deal effectively with this kind of situations that can happen at any time. Most important things to take into account to deal with this irate customers and keep the commercial relationship are:

1. Stay calm and don't take things personally.

2. Listen carefully and if pertinent express your apologies.

3. Stand firm and be respectful, but letting them know that there is no need to insult or be rude.

4. Solve the problem and do follow up.

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The senior management at a leading global corporation has decided to promote a considerable number of its employees. Since its e
NeX [460]

Answer:

Option C; VIDEOCONFERENCING.

Explanation:

Video conferencing is a technology that allows users in different locations to hold face-to-face meetings without having to move to a single location together.

Videoconferencing may be used to announce significant changes at a company, such as promotions or to present information in an interactive way that allows all participants to engage in discussion about what they see on screen.

Since the corporation's employees are spread all over the world and the senior management are keen on capturing and gauging the emotional joy and delight on the faces of those promoted, therefore, the most appropriate method in announcing the promotions would be VIDEOCONFERENCING.

7 0
3 years ago
The following information is available for the first month of operations for Brandt Inc.: Sales $570,000 Gross profit 210,000 In
umka21 [38]

Answer:

Simps will answer for you not me

Explanation:

well you see a simp is someone who is really attracted to girls and I just aint about that so good lucker and there is your answer

5 0
4 years ago
Nathaniel is working with his company to develop advertisements that generate awareness about dyslexia (a learning disorder). Wh
g100num [7]

The two main advertising types that would work best for Nathaniel are direct marketing and support media. Direct marketing involves sending information out directly to people in efforts to reach them quickly and directly. They hope to have a direct response from those they mail the information to. If Nathaniel wants to bring awareness to dyslexia, by sending the information directly to consumers, he may reach people he wouldn't have otherwise. Support media adds information that is not usually included in traditional marketing. This type could be billboards, directories and other common areas that people visit to bring awareness on a larger scale.

3 0
3 years ago
Read 2 more answers
A firm has a net profit/pretax profit ratio of .6, a leverage ratio of 1.5, a pretax profit/EBIT of .7, an asset turnover ratio
Alenkinab [10]

Answer:

The answer is A.15.12%.

Explanation:

Please find the below for explanation and calculations:

We have EBIT = Pretax profit /0.7 = Net profit / (0.6 x 0.7) = 0.42 x Net Profit

=> Net profit / Sales = Profit margin =  0.42 x EBIT/ Sales = 0.42 x Return-on-sales = 2.52%;

Leverage ratio = Asset/ Equity = 1.5;

Sales / Asset = asset turn over ratio = 4;

Apply the Dupont model we have:

Return on Equity = Leverage ratio x Profit Margin x Leverage ratio = 2.52% x 1.5 x 4 = 15.12%.

Thus, the answer is A. 15.12%.

6 0
4 years ago
Product X-547 is one of the joint products in a joint manufacturing process. Management is considering whether to sell X-547 at
Sphinxa [80]

<u>Solution and Explanation:</u>

The correct answer is I, II, III, and IV

The reason behind is that joint cost is always related to the multifarious products.  Joint expense is the assembling cost brought about on a joint creation process which takes regular sources of info however at the same time delivers various items called joint-items, for example, preparing of raw petroleum at the same time yields gas, diesel, stream fuel, greases and different items.  

So, as to apportion expenses to such joint items, bookkeepers need to utilize an appropriate cost portion technique on a predictable premise. The joint cost alludes to that cost which is brought about before the split-off point on the creation or assembling of numerous items, by expending similar data sources or factors of creation.

5 0
3 years ago
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