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Serjik [45]
3 years ago
11

An irate caller reaches you and starts berating your company’s service on a particular product that has been controversial. You

should:
A. Completely avoid talking about the specific product and change the topic.
B. Listen carefully to the caller, take their number, and promise to get the appropriate person to call back to resolve any issues.
C. Take the offensive when a caller brings up the controversial subject and try to convince the caller that they are mistaken.
D. Tell the caller that the company is aware of the problem and is taking steps to fix it.
E. Just listen - you can’t please everyone.
Business
1 answer:
inn [45]3 years ago
8 0

Answer:

B. Listen carefully to the caller, take their number, and promise to get the appropriate person to call back to resolve any issues.

Explanation:

This can be a stressful situation but according to some researchers, it is important that companies train its employees to deal effectively with this kind of situations that can happen at any time. Most important things to take into account to deal with this irate customers and keep the commercial relationship are:

1. Stay calm and don't take things personally.

2. Listen carefully and if pertinent express your apologies.

3. Stand firm and be respectful, but letting them know that there is no need to insult or be rude.

4. Solve the problem and do follow up.

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Preparing a Selling and Administrative Expenses Budget Fazel Company makes and sells paper products. In the coming year, Fazel e
Verdich [7]

<u>Solution and Explanation:</u>

<u>The following is the selling and administrative expense structure of the Fazel company for the year. According to the given information and the data:</u>

The Variable selling expenses (19730000* 3%)                 591900

The Fixed Expenses  

The Salaries expense              960000  

The Utilities expense              365000  

The Office space expense         230000  

The Advertising expense         1200000  

The Total Fixed expense                                                  2755000

The Total selling & admin Expense                                  3346900

<u>Note:</u> the variable expense is calculated by multiplying the total sales given in the question with the percentage of the commission given

5 0
2 years ago
firms should emphasize the importance of consistently good customer service to its employees so that good customer service becom
ipn [44]

Firms should emphasize the importance of consistently good customer service to its employees in order that good customer service becomes a part of the organizational culture.

Organizational culture is that the collection of values, expectations, and practices that guide and inform the actions of all team members. consider it because the collection of traits that make your company what it's. a good culture exemplifies positive traits that result in improved performance, while a dysfunctional company culture brings out qualities that may hinder even the foremost successful organizations. Organizational culture affects all aspects of your business, from punctuality and tone to contract terms and employee benefits. When workplace culture aligns together with your employees, they’re more likely to feel softer, supported, and valued. Companies that prioritize culture may also weather difficult times and changes within the business environment and are available out stronger.

Learn more about Organizational culture.

brainly.com/question/16049983.

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6 0
1 year ago
Saint Nick Enterprises has 17,500 shares of common stock outstanding at a price of $69 per share. The company has two bond issue
mihalych1998 [28]

Answer:

total weight of debt = 0.343 or 34.3%

Explanation:

stock's market value = 17,500 x $69 = $1,207,500

bond₁'s market value = $250,000 x 101.5% = $256,750

bond₂'s market value = $350,000 x 106.5% = $372,750

total market value of the firm = $1,837,000

weighted capital structure:

                                       market value            weight

stocks                             $1,207,500               0.657

bond₁                              $256,750                  0.140

bond₂                              $372,750                  0.203

total                                $1,837,000                 1

total weight of debt = 0.343 or 34.3%

8 0
2 years ago
A new business owner would want to know the competition’s strengths for all the following reasons EXCEPT
Rudiy27

Answer:

Option D

To me, I think option D is the most preferred answer

6 0
3 years ago
Emery Corporation Balance Sheet Income Statement​Assets:Cash ​$250,000​Sales​ (all credit) ​ $8,000,000Accounts receivable ​450,
san4es73 [151]

Answer: B. ​48.48%

Explanation:

Debt ratio = Total Liabilities/ Total Assets

Total liabilities = Accounts payable ​+ ​Notes payable + Long−term debt

= 100,000 + 450,000 + 1,050,000

= $1,600,000

Total Assets = $3,300,000

Debt ratio = 1,600,000/3,300,000

= 48.48%

4 0
3 years ago
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