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Serjik [45]
3 years ago
11

An irate caller reaches you and starts berating your company’s service on a particular product that has been controversial. You

should:
A. Completely avoid talking about the specific product and change the topic.
B. Listen carefully to the caller, take their number, and promise to get the appropriate person to call back to resolve any issues.
C. Take the offensive when a caller brings up the controversial subject and try to convince the caller that they are mistaken.
D. Tell the caller that the company is aware of the problem and is taking steps to fix it.
E. Just listen - you can’t please everyone.
Business
1 answer:
inn [45]3 years ago
8 0

Answer:

B. Listen carefully to the caller, take their number, and promise to get the appropriate person to call back to resolve any issues.

Explanation:

This can be a stressful situation but according to some researchers, it is important that companies train its employees to deal effectively with this kind of situations that can happen at any time. Most important things to take into account to deal with this irate customers and keep the commercial relationship are:

1. Stay calm and don't take things personally.

2. Listen carefully and if pertinent express your apologies.

3. Stand firm and be respectful, but letting them know that there is no need to insult or be rude.

4. Solve the problem and do follow up.

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Pick an ad that speaks out against drug abuse. Write about the possible primary and secondary effects of this ad on the youth in
weeeeeb [17]

Answer: The National Youth Anti-Drug Media Campaign launched the “Above the Influence” (ATI) ad campaign in 2005. The campaign aims to provide young people with a different perspective on life. The campaign’s primary initiative is to reduce drug abuse among teenagers, not just by telling them about the harmful effects of drugs, but by helping them to counter bad influences (such as peer pressure) and believe in themselves. This campaign used print media, the Internet, television, and radio to communicate its message to teenagers.

The primary effects of this ad campaign on the youth in my locality were in terms of the immediate awareness that the ad’s message created. The campaign focused on improving lifestyles rather than just highlighting the bad effects of drugs, so it was able to connect with its target audience. Another key reason for the campaign’s success was the use of multiple media formats to communicate with the target audience.

An important secondary effect of this ad campaign was that it succeeded in spreading awareness about how peer pressure leads people into drug abuse. The campaign’s partnership with schools and other community groups helped to increase its effect on students in their early teens. Another secondary effect of the campaign was a decrease in the long-term use of marijuana and other illicit drugs among teenagers. The campaign managed to foster a feeling of independence and self-assurance among teens over the years.

The message of this ad campaign is still fresh in my mind. I’m sure it had a lasting effect on many others who heard it because it succeeded in building public awareness about the problem of drug abuse and in promoting a positive lifestyle.

Explanation:I got it of edmentum

3 0
3 years ago
True or False. A scope management plan is used to develop, confirm, and control a common understanding of the project between cu
NARA [144]

Answer:

True

Explanation:

the process of identifying and defining what actions are required to deliver a project's requirements

6 0
2 years ago
Suppose that a firm produces 200,000 units a year and sells them all for $10 each. The explicit costs of production are $1,500,0
satela [25.4K]

Answer:

Accounting profit will be $500000

Economic profit will be $200000

Explanation:

We have given number of units produces = 200000

Cost of one unit = $10

So total cost of production = 100000×$10 = $1000000

Explicit cost = $1500000

And implicit cost = $300000

We know that accounting profit = revenue - explicit cost = $1000000-$1500000 = $500000

And economic profit = revenue - implicit cost = $1000000-$300000 = $200000  

7 0
3 years ago
One timing problem with fiscal policy to counter a recession is a "recognition lag" that occurs between the:
Daniel [21]

Answer:

The correct answer is A

Explanation:

Recognition lag is the lag where there is time delay among when an economic shock like a bust or a sudden boom occurs and it is to be recognized by the central bankers, government and economists.

It is the timing problem with the fiscal policy for counter a recession is the recognition lag which occurs among the beginning of the recession and the time which it takes to acknowledge the recession which has started.

6 0
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6 0
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