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Serjik [45]
3 years ago
11

An irate caller reaches you and starts berating your company’s service on a particular product that has been controversial. You

should:
A. Completely avoid talking about the specific product and change the topic.
B. Listen carefully to the caller, take their number, and promise to get the appropriate person to call back to resolve any issues.
C. Take the offensive when a caller brings up the controversial subject and try to convince the caller that they are mistaken.
D. Tell the caller that the company is aware of the problem and is taking steps to fix it.
E. Just listen - you can’t please everyone.
Business
1 answer:
inn [45]3 years ago
8 0

Answer:

B. Listen carefully to the caller, take their number, and promise to get the appropriate person to call back to resolve any issues.

Explanation:

This can be a stressful situation but according to some researchers, it is important that companies train its employees to deal effectively with this kind of situations that can happen at any time. Most important things to take into account to deal with this irate customers and keep the commercial relationship are:

1. Stay calm and don't take things personally.

2. Listen carefully and if pertinent express your apologies.

3. Stand firm and be respectful, but letting them know that there is no need to insult or be rude.

4. Solve the problem and do follow up.

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Answer:

Debit Cash $1,000 and credit Notes Receivable $1,000.

Explanation:

The adjusting entry is shown below:

Cash Dr $1,000

    To Notes receivable $1,000

(Being the note receivable collected by the bank is recorded)    

While recording the transaction, we debited the cash account as it increases the cash balance and credited the note receivable.

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Current Attempt in Progress Suppose at December 31 of a recent year, the following information (in thousands) was available for
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Answer:

                                           OAKLEY

INVENTORY TURNOVER  2,66  

Cost Of Goods                 395,010  

Average Inventory            148,500  

DAYS IN INVENTORY        137  

Explanation:

To calculate the Inventory Turnover ratio it's necessary to calculate the average inventory of the year , the take the Total Cost of Goods and divide it by the Average Inventory, the result it's the Inventory Turnover of the company, in this case 2,66  

To find the days in inventory we have to divide 365 (days of the year) and divide it by the Inventory Turnover, 2,66, the result is 137 days.

      END  START

$172,000   $125,000  Inventory

$ 768,000  Sales Revenue

$ 395,010  Cost of Goods Sold

OAKLEY

INVENTORY TURNOVER  2,66  

Cost Of Goods  395,010  

Average Inventory  148,500  

DAYS IN INVENTORY  137  

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