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Serjik [45]
3 years ago
11

An irate caller reaches you and starts berating your company’s service on a particular product that has been controversial. You

should:
A. Completely avoid talking about the specific product and change the topic.
B. Listen carefully to the caller, take their number, and promise to get the appropriate person to call back to resolve any issues.
C. Take the offensive when a caller brings up the controversial subject and try to convince the caller that they are mistaken.
D. Tell the caller that the company is aware of the problem and is taking steps to fix it.
E. Just listen - you can’t please everyone.
Business
1 answer:
inn [45]3 years ago
8 0

Answer:

B. Listen carefully to the caller, take their number, and promise to get the appropriate person to call back to resolve any issues.

Explanation:

This can be a stressful situation but according to some researchers, it is important that companies train its employees to deal effectively with this kind of situations that can happen at any time. Most important things to take into account to deal with this irate customers and keep the commercial relationship are:

1. Stay calm and don't take things personally.

2. Listen carefully and if pertinent express your apologies.

3. Stand firm and be respectful, but letting them know that there is no need to insult or be rude.

4. Solve the problem and do follow up.

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Major Corp. is considering the purchase of a new machine for $5,000 that will have an estimated useful life of five years and no
Mila [183]

Answer:

payback 2.5 years

Explanation:

the payback will be the point in time at which the project cash flow equal the invesmtent.

This method do not consider the time value of money so we don't have to adjust any period cashflow or outflow.

investment: 5,000

increase in cash-flow 2,000

Investment/cash flow = 5,000 / 2,000 = 2.5 years

The depreciation are not considered as this are not cash flow.

3 0
3 years ago
Excise taxes on tobacco and alcohol and state sales taxes are often criticized for being regressive. Although everyone pays the
Papessa [141]

Excise taxes on tobacco and alcohol and state sales taxes are often criticized for being regressive. Although everyone pays the same rate regardless of income, this might be so because low-income individuals are more prone than high-income individuals to purchase alcohol, tobacco, and gasoline.

<h3>What are Excise taxes?</h3>
  • Any duty on produced items that are assessed at the time of manufacture rather than the time of sale is known as an excise or excise tax.
  • Excises and customs duties are frequently used interchangeably, although customs taxes are imposed on already-existing products when they cross a defined border in one direction, whereas excise is imposed on goods that were created inland.
  • State sales taxes and excise taxes on alcohol and cigarettes are frequently criticized for being regressive.
  • Despite the fact that everyone pays the same rate regardless of income, this may be the case because people with low incomes are more likely than those with higher incomes to buy alcohol, cigarettes, and fuel.

To learn more about Excise taxes refer to:

brainly.com/question/22358769

#SPJ4

5 0
1 year ago
Jeremy has a new client. He has identified a research question that relates to a transaction that the client completed several m
Ilia_Sergeevich [38]

Answer:

Closed facts.

Explanation:

In a situation of close facts the action has already been taken before now, and the researcher is to analyse it and determine best course of action.

On the other hand when there is an open fact situation the action has not taken place yet, and the future action can be influenced to give a favorable result.

For example Jeremy has identified a research question that relates to a transaction that the client completed several months ago. This is a closed fact situation.

5 0
3 years ago
What are the two methods used to translate financial statements and how does the functional currency play a role in determining
laiz [17]

Answer:

The two methods of translating financial statements are the current rate method/closing rate method and the temporal method

Explanation:

Functional currency simply means the main currency used by a business. it could also be defined as the primary currency used in the economic environment in which a business operates as in where it generates most of its cash and also spends it

Functional currency determines to a large extent the method used in translation of financial statements. When there is no difference between local currency and foreign currency, current rate method is used and vice versa for temporal rate method

please find attached from Advanced Accounting

Hoyle, J., Schaefer, T., & Doupnik, T. (2015)

8 0
3 years ago
Which statement would not be a way for the government to reduce the national debt?
Anastasy [175]

Answer:

Increasing government spending in the form of infrastructure and  welfare

Explanation:

In order to reduce the national debt, the government need to take a conscious measure to use the government budget as little as possible.

Investment in infrastructures (such as military bases,. building new roads or parks) and government programs (such as expensive healthcare or government funded jobs) tend to take a large amount from the government budget. This will most likely resulted in the increase of national debt.

7 0
3 years ago
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