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FromTheMoon [43]
2 years ago
10

You are on a call with a customer that has lasted 8 minutes so far and seems to be wrapping up. These calls tend to take 5-10 mi

nutes and you have already helped the customer with their initial request, but the customer keeps thinking of new questions to ask. What do you do?
Business
1 answer:
sladkih [1.3K]2 years ago
6 0

In the case of a longer call with a customer who is still thinking about new questions to ask, despite you having already helped them with their initial request, you can answer the questions in a more comprehensive way, already directing them to finalize the call, or requesting an email to send the required information in more detail.

<h3 /><h3>What is an effective call service like?</h3>

It is essential that there are some necessary requirements for the telephone customer service to be positive, for this, the attendant must pay attention to the tone of voice used, cordiality, attention and formality to answer and resolve customer doubts.

Therefore, it is essential that a call center has as its parameters the cordial, ethical and empathetic service to the doubts and needs of the customers.

Find out more about call service here:

brainly.com/question/25974538

#SPJ1

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Distinguish policies on external competitiveness from policies on internal alignment. Why is external competitiveness so importa
My name is Ann [436]

Answer:

The answer is given in detailed below along with headings separated for each part of the question

Explanation:

<u>External Competitiveness and Internal Alignment</u>

The comparisons with competitors with regard to the income received, some of which offer even high salaries in order to get the best individuals to work for them refer to as external competitiveness. While in the case of Internal alignment the comparison is done on the individuals job or skill level with each others and with the organisations objectives.

<u>Importance of External Competitiveness</u>

This is important depending on the goal of the organisations such that they provide attractive pay packages to retain their employees while ensuring that the labour cost is controlled so that it's products/services prices remain competitive in the market.

<u>Factors shaping the organisations external competitiveness</u>

The factors affecting the external competitiveness are as given below:

(1) Customs specific to both the organisations and its employees.

(2) Labour Market Competition

(3) The Competition in the market of product/service

These factors combined affect the level of pay an employee receives within an organisation.

6 0
3 years ago
A bond is a long-term financing method for capital projects.<br> A. True<br> B. False
alexandr1967 [171]

A. True.....................

5 0
3 years ago
A cosmetics company is conducting a second-year review of one of its newest products. The marketing department expects that the
-BARSIC- [3]

Answer:

sensitivity analysis

Explanation:

According to my research on different business strategies, I can say that based on the information provided within the question the senior management is undertaking sensitivity analysis. This is a study of what kind of relationship exists between the inputs and outputs of a system and how much uncertainty exists between them. This is what the senior management is undertaking when determining different factors which might lead to different profit projections.

I hope this answered your question. If you have any more questions feel free to ask away at Brainly.

6 0
3 years ago
EBay's customers enrich the Web site by giving their reviews after every purchase. These reviews are used by buyers to evaluate
Tatiana [17]

The options are:

A) reverse engineeringB) value chain extensionC) focused strategyD) niche market

Answer:

Value chain extension.

Explanation:

Value chain extension are the steps a company takes to extend the reach of their products to customers, and multiple relationships are built that impacts the bottom line.

In this instance eBay customers write a review after each purchase and the reviews are now used by buyers to evaluate the seller's.

EBay in turn gives special privileges. This is eBay creating an extended value chain in delivering it's products to customers.

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2. A company made the following merchandise purchases and sales during the current month
Bezzdna [24]

Answer: You need to subtract the following then add what you have left.

Explanation: For example if you had $300 and you spent 200 you have $100 left

4 0
4 years ago
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