Question

You are on a call with a customer that has lasted 8 minutes so far and seems to be wrapping up. These calls tend to take 5-10 minutes and you have already helped the customer with their initial request, but the customer keeps thinking of new questions to ask. What do you do?

Answer 1

In the case of a longer call with a customer who is still thinking about new questions to ask, despite you having already helped them with their initial request, you can answer the questions in a more comprehensive way, already directing them to finalize the call, or requesting an email to send the required information in more detail.

What is an effective call service like?

It is essential that there are some necessary requirements for the telephone customer service to be positive, for this, the attendant must pay attention to the tone of voice used, cordiality, attention and formality to answer and resolve customer doubts.

Therefore, it is essential that a call center has as its parameters the cordial, ethical and empathetic service to the doubts and needs of the customers.

Find out more about call service here:

brainly.com/question/25974538

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