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emmasim [6.3K]
1 year ago
11

When a customer does not understand his or her role in the service delivery process, he or she is contributing to provider:_____

.
Business
1 answer:
katen-ka-za [31]1 year ago
6 0

When a customer does not understand his or her role in the service delivery process, he or she is contributing to provider: Gap 3

<h3>What is the Gap 3?</h3>

Gap 3 : The chasm between service quality requirements and actual service provision

The service members may encounter situations that cause this gap. It could happen as a result of poor training, inability, or reluctance to uphold the required service standards. It could result from ineffective evaluation and compensation systems. This disparity is primarily due to ineffective recruitment.

This gap may be caused by a failure to balance supply and demand. Also lacking are context, perceived control, and empowerment. An illustration would be a restaurant that communicates highly stringent criteria for the food it serves, but the personnel might not receive the right training on how to adhere to those standards.

To know more about gap 3 visit:

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You need some money today and the only friend you have that has any is your miserly friend. He agrees to loan you the money you
Serggg [28]

Answer:

The correct option is (b)

Explanation:

Given:

Monthly payment for 6 months = $30 per month

Time period = 6 month (6 periods)

Monthly interest rate = 2%

In order to compute borrowed amount, present value of these payments need to be computed which is an annuity as same amount of $30 is paid.

Checking PVIFA table for 2%, 6 periods, annuity factor is 5.6014.

Borrowed amount = Monthly payment × PVIFA(2%,6)

                            = 30 × 5.6014

                            = $168.042

Borrowed amount is $168.042 or $168.22 approximately (difference in value due to annuity factor being rounded off)

                         

6 0
3 years ago
Drag the Low risk and High risk project points so their expected rates of return are 9% and 11%, respectively. If you could choo
valkas [14]

Answer:

a. Project Low because its expected rate of return is higher than its WACC

Explanation:

Weighted Average Cost of Capital WACC determines firms cost of capital. It includes all sources of finance which are included in firm capital structure. The expected rate of return is the rate at which a project is able to generate return or benefits. For any project to be beneficial, its expected return should be higher than its WACC. We will select project Low because its expected rate of return is higher than its WACC.

6 0
3 years ago
Regarding to the location decision and supply chain management, a primary challenge is to address _______________ distribution.
luda_lava [24]
B. Centralized vs. decentralized
3 0
3 years ago
The case mentions that deutsche telekom has invested heavily in huawei’s services because it came at a competitive price. Based
Flura [38]

As the deutsche telekom has invested heavily in huawei’s services because it came at a competitive price and based on what you know about how companies expand internationally, this would be an example of an <u>outsourcing</u>.

<h3>What is an outsourcing?</h3>

This refers to the business practice of hiring a party outside a company to perform services or create goods that were traditionally performed in-house by the company's own employees and staff. Most time, it is a business practice that are usually is undertaken by companies as a cost-cutting measure, thus, it can affect a wide range of jobs from customer support to manufacturing to the back office.

Therefore, this scenario given would be an example of an <u>outsourcing</u>.

Read more about outsourcing

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4 0
1 year ago
Which individual is responsible for ordering, preparing, and reviewing closing-related documents, such as the title policy and s
Ilia_Sergeevich [38]

The closing agent is responsible for ordering, preparing, and reviewing closing-related documents.

<h3>Who is a Closing agent?</h3>

This is a professional who deals in real estate transactions and acts a middle man between the buyer and the seller.

He ensures the transfer of the legal title is appropriately done by preparing and reviewing closing-related documents, such as the title policy and settlement statement.

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8 0
2 years ago
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