Focusing on personal appearance and delivery. This was most likely to have impeded Jessica's listening.
What is role of listening in any communication?
The ability to effectively receive and interpret the message during communication is what listening is all about. It will be accurate to state that listening is the foundation of all successful communication. Without this capacity for good listening, communications are frequently misinterpreted. When there is a breakdown in communication, the sender may become easily agitated or frustrated.
Hearing and listening are just not the same thing. Hearing is simply the noises that humans typically hear, however listening involves more than just hearing. It requires us to concentrate, paying attention to both the story itself and how it is being told,
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