Question

a team engaged in process analysis and improvement has collected data on customer complaints. their pareto chart clearly shows one bar that is much taller than the others. a natural next step for this bit of information is to

Answer 1

The natural next step to be taken by team engaged in process analysis will be make the tallest bar of the Pareto chart the head of a fishbone diagram.

Process analysis is a continuous improvement approach whereby businesses examine their operations to find more efficient strategies to accomplish a given task. The three aspects of any activity—input, processing, and output—are the foundation of this approach. Process analysis analyzes how much an input is changed to generate the desired output by a business. One purpose of this research is to use less resources, including time, to achieve the desired outcomes.

A process analysis will watch and document how a specific task is carried out to fully describe every one of the steps and relevant personnel in it. He then will typically design a flow chart to illustrate how well the input flows through the system in the business.

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