Answer:
Total quality management.
Explanation:
Since Rhea's company sets specific goals for product features and reliability, offers incentives for achieving goals, and regularly solicits employee feedback on the causes of customer issues. These activities are part of a total quality management system.
A total quality management (TQM) can be defined as a management tool used to attain customer's satisfaction and improved productivity leading to long-term success in the business. The starting point or first step of the total quality management (TQM) is customer focus.
<em>Hence, in order to achieve a long-term success in customer satisfaction, organizations should use the total quality management approach by involving all of its employees with high standards and work ethics</em>.
Answer:
(a) 3.2
(b) 10 minutes
(c) 0.8
Explanation:
Mean number of customer in service:
= Arrival rate ÷ service rate
= 24 in 60 min ÷ 30 in 60 min
= 24 ÷ 30
= 0.8
a) Average number of people in line:
= (Mean number of customer in service × arrival rate) ÷ (Service rate - arrival rate)
= 0.8 × (24 ÷ 6
)
= 3.2
b) Average time spend at the ticket office is = 10 minutes
c) Proportion of time server is busy:
= Arrival rate ÷ service rate
= (24 in 60 min ÷ 30 in 60 min)
= 24 ÷ 30
= 0.8
Answer:
D. Pure competition spreads resources between many different
firms.
Explanation:
Pure competition is a market structure with many suppliers and many buyers. All the suppliers sell a homogeneous product. There is intense business competition among the suppliers. Other characteristics of pure competition include
- There are no dominant suppliers.
- There is ease of entry and exit into the market
- Suppliers/firms are price takers.
In pure competition, resources are shared among the many competing firms in the industry, unlike in a monopoly that has only a single supplier. Resources include raw materials and profits.
Answer:
$25.86.
Explanation:
To address this problem we first calculate the present value of all dividend received at time t = 20, then we discount that sum to time t = 0 (now).
The cashflow pattern of this preferred stock is similar to perpetuty.
Stock value at time t = 20 = Dividend/Required rate of return = 20/10.5% = 190.48
Stock value at time t = 0 = (Stock value at time t = 20)/(1 + Required rate of return)^20 = 190.48/(1 + 10.5%)^20 = 25.86.
