Question

The pattersons bought their tv from a store with a thirty-day return policy, and the stevensons bought the same tv from a different store with a policy that "all sales are final!" based on what the text reports about cognitive dissonance, which family is more likely to be satisfied with their tv

Answer 1

The Stevensons because having the option to return could create a situation where The Pattersons have contradictory options. Contradictory options create discomfort according to cognitive dissonance.