I believe the answer is: seeking more info, considering alt perceptions, revising their perceptions accordingly
The act of seeking more info is done to ensure the validity of the information, so the communicators do not make the same mistake and humiliate the people they represent. After considering all perceptions, the communicators should be ashamed apoligize openly for their mistake and create a public correction about it.
Answer: B C and D i know this because i did the quiz
C) the creation of the Islamic Republic of Pakistan and the Hindu-dominated Union of India split
Can you ask in english please?