I believe if someone is looking down while you talking, it indicates they do not want to hear what you are saying or they have already refused your proposition.
1. peaceful negotiation. 2.mediation(<span>Mediation is a voluntary process in which an impartial person (the mediator) helps with communication and promotes reconciliation between the parties which will allow them to reach a mutually acceptable agreement. Mediation often is the next step if negotiation proves unsuccessful.</span>
