Question

Melissa is the supervisor of customer service and she directly oversees the work of four customer service specialists. melissa would be categorized as​ a(n) _______ manager.

Answer 1

First line manager - This is because she is mandated with making short-term decisions directing the daily tasks of non-managerial personnel. She cannot make any major decisions concerning the production process. However, she is an important source of information about worker satisfaction for higher management to take into account in their organizational planning process.