Mediating a conflict is never an easy thing to do and the
person or the people who are in the definition step of the process should first
collect the pure facts why and how exactly the problem arose and they should
not be at this time worry too much about what was the result of the conflict.
The answer is A~ Transition I too was looking for the answer and ran across your question and seen there was no answer, so when I ended up finding the answer I had to come back and give it to you :)
