Question

When a company such as Home Depot provides a loyal customer with a relevant coupon, based on previous purchases through his or her mobile phone, while the customer is in the store, this is an example of?

Answer 1

 This is real time customer satisfaction ie trying to please the customer right at the moment and especially is meant to excite the customer that they can utilize the coupon so they don't have to wait for another day and thus get an instant reduction on their bill for the goods at Home Depot.