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Sindrei [870]
3 years ago
7

What is the problem associated with service quality standards such as "be nice" or "do what the customers want"?

Business
1 answer:
Rama09 [41]3 years ago
5 0

Answer:

b. They are not specific

Explanation:

The main problem with service quality standards such as "be nice" or "do what the customers want" is that they are not specific. An individual may think that they are being nice, while another person may take that behavior as being sarcastic or "having an attitude". The same goes for "do what the customer wants" since there are things that an employee is not allowed to do at all.

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Which is the best definition of voluntary exchange?
Anestetic [448]
D I believe because the others do not seem very voluntary
5 0
3 years ago
Greg had selected 8 intervals total to service. He logged in on time for each interval, but ended up logging out 5
inysia [295]

Answer:

The resulting CA percentage for the week to the nearest number is 94%

Explanation:  

CA refers to Commitment Adherence.

Commitment Adherence (CA) is a way to calculate the reliability of an employee in relation to how much time they put into their work.

Put differently, it is a mathematical comparison between how much time you stated that you were going to work versus the actual amount worked. This concept is prevalent with people who use clock-in and clock-out system to measure productivity.

Step 1

The formula for calculating Commitment Adherence (CA) is:

(Serviced Minutes - Excused Non-Serviced Minutes) / (Posted Minutes + Released Minutes)

When you log out at about 5 minutes early it translates to 83% because each interval is 30 minutes. So 23/30 = 83%

Step 2

There are 8 intervals. 5 of them are 100% each. Thus total intervals for the week equal

(5*100%)+(3*83%) =

7.49 *30 = 224.7

Total number of intervals selected =

8*30 = 240

Therefore commitment adherence = 224.7/240

= 0.94%

Cheers!

6 0
3 years ago
Maritime Marine Company has total estimated factory overhead for the year of $986,800, divided into four activities: fabrication
Hatshy [7]

Answer:

Instructions are below.

Explanation:

Giving the following information:

Estimated costs:

fabrication= $386,400

assembly= $207,900

setup= $112,000

inspection= $280,500.

Fabrication Assembly Setup Inspection

Speedboat: 1,200 dlh 1,800 dlh 60 setups 600 inspections

Bass boat: 1,800 1,200 100 200

3,000 dlh 3,000 dlh 160 setups 800 inspections

First, we need to calculate the overhead rate for each activity:

Estimated manufacturing overhead rate= total estimated overhead costs for the period/ total amount of allocation base

fabrication= 386,400/3,000= $128.8 per direct labor hour

assembly= 207,900/3,000= $69.3 per direct labor hour

setup= 112,000/160= $700 per setup

inspection= 280,500/800= $350.63 per inspection

Now, we can allocate overhead to each product:

Allocated MOH= Estimated manufacturing overhead rate* Actual amount of allocation base

Speedboat= 1,200*128.8 + 1,800*69.3 + 60*700 + 600*350.63

Speedboat= $531,678

Bass boat= 1,800* 128.8 + 1,200*69.3 + 100*700 + 200*350.63

Bass boat= 455,126

5 0
3 years ago
When this market is in equilibrium, price is $ $6 and quantity bought and sold is 300 units. In equilibrium, consumer surplus is
Gnom [1K]

Answer: hello your question is incomplete attached below is the missing information

Answer :

$900

$600

<u>Given the new price of $4 by Government </u>

quantity demanded = 400 units

quantity supplied = 150 units

quantity bought and sold = 150 units

  • $975
  • $150
  • $375

Explanation:

Consumer surplus ( area below demand curve and above $300  

= Area of triangle = 0.5 * base * height

= 0.5 * 300 ( 12 - 6 )  = $900

producer surplus ( area above supply curve and below $300

=  Area of the triangle = 0.5 * 300 ( 6-2 ) = $600

<u>Given the new price of $4 by Government </u>

quantity demanded = 400 units

quantity supplied = 150 units

quantity bought and sold = 150 units

Consumer surplus ( area of triangle + area of rectangle )

= 0.5 * 150 * ( 12-9 )+ L*B

= 0.5 * 150 * ( 3 ) + 150 * ( 9 - 4 )  = $975

producer surplus ( Area of triangle )

= 0.5 * 150 * (4-2) = $150

deadweight loss ( area of triangle )

= 0.5 * ( 300 - 150 ) ( 9-4 )

= $375

6 0
2 years ago
Which of the following loans typically offer the lowest interest rate
Georgia [21]
I don't know what your interest rates are but 1.10(10% increasing) is more then 1.01(1% increasing).  Does this help?


8 0
3 years ago
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