3 years ago

What is the problem associated with service quality standards such as "be nice" or "do what the customers want"?

Business

1 answer:

Rama09 [41]3 years ago

5 0

Answer:

b. They are not specific

Explanation:

The main problem with service quality standards such as "be nice" or "do what the customers want" is that they are not specific. An individual may think that they are being nice, while another person may take that behavior as being sarcastic or "having an attitude". The same goes for "do what the customer wants" since there are things that an employee is not allowed to do at all.

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