Answer:
knowledgeable user
Explanation:
Knowledgeable user is a term that refers to particular users of a specific product, that must possess certain qualifications to use that specific product. In the case of knowledgeable users, the manufacturer of the product is not require to warn these users about the dangers of using their product.
In this case, Stan as an air conditioning and heating technician should know about the dangers of using electrical thermostats because of his profession.
Answer:
Bench-marking
Explanation:
Benchmarking is the process that works for comparing the products, services, etc by the other companies who are dealing with the same type of business that refers to the best in the industry or performing superior performance.
It could be done either by the cost, quality, time, quantity, etc
The aim of doing this process is to gain the competitive advantage so that they get to know their strength, weakness, opportunities, and threats