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insens350 [35]
4 years ago
6

Marriott Hotels has a customer-relationship management system whereby the preferences of regularcustomers are tracked and used t

o anticipate customer desires and special requests, which helps to facilitate the registration process. This corresponds to which of the following building blocks of service quality?a. Empathyb. Tangiblesc. Reliabilityd. Assurancee. Responsiveness
Business
1 answer:
motikmotik4 years ago
8 0

Answer:

e. Responsiveness

Explanation:

Having in mind the building blocks of service quality, this example shows the responsiveness block.

It represents the eagerness of the company to proactively improve service according to customers' needs. In other words, it relates to how much the company is willing to help its customers or react to their potential inquiries for improvement.

Besides offering the basic service, Marriott Hotels carefully analyses the data that would help the company better cater to their customer base in the future.

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Because other firms are willing to pay to advertise with them, suppliers of nonrival private goods often modify their products t
OLEGan [10]

Answer:

b. Public Goods

Explanation:

Public Goods -

It is the type of goods and services , which each and every person can use , without any kind of restriction , is known as public goods .

These type of goods are considered to be non - rivalrous , i.e. ,  these goods do not reduce , irrespective of their usage .

And ,

are non - excludable , i.e. , these goods are open for all and some individual or group van not hold on to it .

The example of public goods are - public parks , sewer system , law enforcement etc .

7 0
4 years ago
A company’s unit costs based on 100000 units are: Variable costs $75 Fixed costs 30 The normal unit sales price per unit is $165
Simora [160]

Answer:

$81,000

Explanation:

The computation of the incremental profit (loss) from accepting the order is shown below:

Contribution per unit = $165 - $75

= $90

Now

Loss on contribution for giving up regular sales  is

= $4,100 × 90

= $369,000

Now Incremental contribution for special order is

= ($135 - $75) × 7,500

= $450,000

So,  

Incremental profit is

= $450,000 - $369,000

= $81,000

3 0
3 years ago
Allegheny Company ended Year 1 with balances in Accounts Receivable and Allowance for Doubtful Accounts of $74,000 and $3,900, r
Nadya [2.5K]

Answer:

The 9,300 should Allegheny report as Uncollectible Accounts Expense on its Year 2 income statement

Explanation:

The non-collectible accounts expenses on its Year 2 income statement is shown below:

= Ending balance + write off balance - opening balance

= $6,000 + $7,200 - $3,900

=$9,300

The accounts receivable is not to be considered because we have to find out the uncollectible accounts expense, so the account receivable balance should not be taken in the computation part.

Hence, the 9,300 should Allegheny report as Uncollectible Accounts Expense on its Year 2 income statement

5 0
3 years ago
BruceCo competes in the premium coffee market in the San Francisco area. The biggest competitor, Starbucks controls 48% of the m
kicyunya [14]

Answer:

market share

Explanation:

The market share of a product or business is the portion of the total market that it controls. Market share is usually measured as a percentage of the total market's sales. To calculate market share you need to divide your product's total sales by the market's total sales.

In this case, for every $100 sold by the total coffee market in San Francisco, BruceCo sells $1.

5 0
4 years ago
The average annual income rises from $25,000 to $38,000, and the quantity of bread consumed in a year by the average person fall
aleksandr82 [10.1K]

Answer:

the income elasticity of bread is 20/39 and bread is an inferior good

7 0
3 years ago
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