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insens350 [35]
4 years ago
6

Marriott Hotels has a customer-relationship management system whereby the preferences of regularcustomers are tracked and used t

o anticipate customer desires and special requests, which helps to facilitate the registration process. This corresponds to which of the following building blocks of service quality?a. Empathyb. Tangiblesc. Reliabilityd. Assurancee. Responsiveness
Business
1 answer:
motikmotik4 years ago
8 0

Answer:

e. Responsiveness

Explanation:

Having in mind the building blocks of service quality, this example shows the responsiveness block.

It represents the eagerness of the company to proactively improve service according to customers' needs. In other words, it relates to how much the company is willing to help its customers or react to their potential inquiries for improvement.

Besides offering the basic service, Marriott Hotels carefully analyses the data that would help the company better cater to their customer base in the future.

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What is the purpose of NCUA Lending Regulations?
Dafna11 [192]
The purpose of NCUA Lending regulation is to create stability and to keep a fair condition in a lending process. A foul or a fraud in the lending process could easily have been made if there is a bad intention in either creditor or debtor in the lending process<span>. An intention for not paying a credit agreement is one of this foul example.</span>
8 0
3 years ago
Read 2 more answers
Given the following data: Treasury Bill Maturity DTM Bid Asked Mar 90 1.20 1.15 If you invest $10,000 today at the risk-free ra
Oksi-84 [34.3K]

Answer: $10029

Explanation:

Based on the information given in the question, if $10000 is invested today at the risk-free rate, the amount that'll be received in 90 days will be calculated thus:

= Investment × (1 + Asked) × (DTM/360)

= 10000 + (1 + 0.0115) × (90/360)

= 10000 + 1.011 × 0.25

= 10029

Therefore, the answer is $10029

7 0
3 years ago
Standard Bank gives John a substantial loan to purchase a new home. This credit transaction is governed by the Truth in Lending
netineya [11]

Answer: finance charge

Explanation: The True in Lending Act (TILA) of 1968 is a Untied States federal law that was created to promote informed customers credit, certain written disclosure be made known before a transaction be consummate.

The fee john is requested to pay by the TILA disclosure statement is the "finance charge ". Standard bank is give John loan and the transaction will be govern by the TILA.

6 0
3 years ago
The owner of a bicycle repair shop forecasts revenues of $212,000 a year. Variable costs will be $63,000, and rental costs for t
Nataly [62]

Answer:

Sales Revenue            212,000

Variable Cost               (63,000)

Rent Expense               (43,000)

Depreciation Expense (23,000)

Income before taxes     83,000

Income tax expense <u>    (16,600)   </u>

Net Income                    84,800

Cash from operating activities 107,800

tax-shield from depreciation 4,600

Explanation:

Cash flow from operations (indirect method)

net income 84,800 + depreciation expense = 107,800

The depreciation provides a tax shield as they are an accounting concept. The depreciation expense did not involve the outflow of cash but, it is a taxable deduction therefore generates a tax-shield.

23,000 x 20% = 4,600

7 0
4 years ago
Patricia, a professional gambler, had the following income and expenses in her business: Gambling winnings$275,000Expenses Fees
Yuliya22 [10]

Answer:

C. $258,000.

Explanation:

The computation of the net income reported is shown below:

= Gambling winnings - Travel costs - Office expenses - Supplies - Business long-distance phone charges

= $275,000 - $8,000 - $5,000 - $3,000 - $1,000

= $258,000

For computing this we ignored the illegal cost related to the illegal parking and the illegal information

5 0
3 years ago
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