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insens350 [35]
3 years ago
6

Marriott Hotels has a customer-relationship management system whereby the preferences of regularcustomers are tracked and used t

o anticipate customer desires and special requests, which helps to facilitate the registration process. This corresponds to which of the following building blocks of service quality?a. Empathyb. Tangiblesc. Reliabilityd. Assurancee. Responsiveness
Business
1 answer:
motikmotik3 years ago
8 0

Answer:

e. Responsiveness

Explanation:

Having in mind the building blocks of service quality, this example shows the responsiveness block.

It represents the eagerness of the company to proactively improve service according to customers' needs. In other words, it relates to how much the company is willing to help its customers or react to their potential inquiries for improvement.

Besides offering the basic service, Marriott Hotels carefully analyses the data that would help the company better cater to their customer base in the future.

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Alan krueger conducted a survey of fans at the 2001 super bowl who purchased tickets to the game for​ $325 or​ $400. krueger fou
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3 years ago
Which of the following BEST describes the process of appointing a federal judge?
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Answer:

C

Explanation:

The president appoints a nominee to a judgeship, and then the Senate confirms the nominee.

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2 years ago
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Suppose that the world price of oil is $70 per barrel and that the United States can buy all the oil it wants at this price. Sup
inysia [295]

Answer:

The supply and demand curves for the United States are shown in the graphs attached.

Explanation:

Free trade in oil implies that a country in the international oil market can import as much oil as it wants and export as much oil as it wants.

The costs of demand and the revenues obtained in each case are given below:

QD1 cost = 68 × 70 = $4,760

QS1 revenue = 16 × 70 = $1,120

QD2 cost = 470 × 70 = $32,900

QS2 revenue = 15 × 70 = $1,050

QD3 cost = 672 × 70 = $47,040

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QD4 cost = 874 × 70 = $61,180

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Find the graph attachments.

7 0
3 years ago
At the beginning of June, Bezco Toy Company budgeted 5,000 toy action figures to be manufactured in June at standard direct mate
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Answer:

Instructions are below.

Explanation:

Giving the following information:

<u>Standard quantity:</u>

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Direct labor (hours)= 36,000/18= 2,000 hours

Direct labor (hours)= 2,000/5,000= 0.4 hours

A<u>ctual quantity:</u>

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Actual direct labor= 34,020/18= 1,890 hours

Production= 4,850

T<u>o calculate the direct labor quantity variance, we need to use the following formula:</u>

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<u>To calculate the direct labor time variance, we need to use the following formula:</u>

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3 years ago
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