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insens350 [35]
4 years ago
6

Marriott Hotels has a customer-relationship management system whereby the preferences of regularcustomers are tracked and used t

o anticipate customer desires and special requests, which helps to facilitate the registration process. This corresponds to which of the following building blocks of service quality?a. Empathyb. Tangiblesc. Reliabilityd. Assurancee. Responsiveness
Business
1 answer:
motikmotik4 years ago
8 0

Answer:

e. Responsiveness

Explanation:

Having in mind the building blocks of service quality, this example shows the responsiveness block.

It represents the eagerness of the company to proactively improve service according to customers' needs. In other words, it relates to how much the company is willing to help its customers or react to their potential inquiries for improvement.

Besides offering the basic service, Marriott Hotels carefully analyses the data that would help the company better cater to their customer base in the future.

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A fast-food chain wanted to add a new product to its breakfast menu. The company considered a pancake shaped like a muffin. The
Mila [183]

Answer:

Concept Development

Explanation:

The stages which a product cycles through during its lifespan are:

1. Concept Development,

2. Introduction,

3. Growth,

4. Maturity and

5. Decline.

The Product Concept Development stage is the <u>first part of the Product Life Cycle which involves developing the product concept,</u> building the product and testing the product.

8 0
3 years ago
Marianne's Chocolates sell well in the U.S. at a price of $24 per pound, and she has overproduced one kind of chocolate bar. Mar
sammy [17]

Answer: Variable cost pricing

Explanation:

Marianne wants to sell in Mexico by setting the selling price in such a way that she adds the total variable cost to the markup. This way she would meet her cost and gain some level of profit.

8 0
3 years ago
The predetermined overhead rate is multiplied by the actual allocation base incurred by a job to find:
SVEN [57.7K]

Answer:B. overhead applied to the job

Explanation:Applied overhead is the amount of overhead that has been applied to a cost object, in a well performing large business, an applied overhead of 35% of total revenue is considered to be favourable.

The major reason which causes Organisations to make use of a predetermined overhead rate is to assign manufacturing overhead costs to jobs based on certain Regular activities, these activities are; direct labor work hours, machine run time( in hours), or direct labor costs etc.

8 0
3 years ago
Vijay Inc. purchased a 3-acre tract of land for a building site for $420,000. On the land was a building with an appraised value
PtichkaEL [24]

Answer:

$433,900

Explanation:

The computation of the capitalized cost of the land is shown below:-

Capitalized cost of the land = Purchase price + Demolition of building + Title insurance + Attorney fee + Property taxes covered during the period - Scrap value from the building

= $420,000 + $12,000 + $900 + ($3,000 - $500) - $1,500

= $420,000 + $12,000 + $900 + $2,500 - $1,500

= $435,400 - $1,500

= $433,900

5 0
3 years ago
An investor bought 10 XYZ May 50 puts a few weeks ago. The options expire May 21st. It is April 10th, and she wants to exercise
Elena L [17]

Answer:

D

Explanation:

7 0
3 years ago
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