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insens350 [35]
4 years ago
6

Marriott Hotels has a customer-relationship management system whereby the preferences of regularcustomers are tracked and used t

o anticipate customer desires and special requests, which helps to facilitate the registration process. This corresponds to which of the following building blocks of service quality?a. Empathyb. Tangiblesc. Reliabilityd. Assurancee. Responsiveness
Business
1 answer:
motikmotik4 years ago
8 0

Answer:

e. Responsiveness

Explanation:

Having in mind the building blocks of service quality, this example shows the responsiveness block.

It represents the eagerness of the company to proactively improve service according to customers' needs. In other words, it relates to how much the company is willing to help its customers or react to their potential inquiries for improvement.

Besides offering the basic service, Marriott Hotels carefully analyses the data that would help the company better cater to their customer base in the future.

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Evaluating employee performance helps with all of the following EXCEPT which of the
Goshia [24]

Answer:

Sick Leave - C

Explanation:

Evaluating performance helps determine whether to promote, transfer or layoff but it does not determine whether or not an employee can use sick leave.  You can lower an evaluation based upon performance and abuse of sick leave.  If an employee is frequently absent without an excuse, then their performance and work tasks will suffer.  This allows a manager to lower a performance rating.

4 0
2 years ago
jphone, inc., has an equity multiplier of 1.41, total asset turnover of 1.7, and a profit margin of 8 percent.
lukranit [14]

ROE = 15.40 is the right answer.

ROE = (profit margin x asset turnover x equity multiplier)

ROE = (7 x 1.63 x 1.35)

ROE = 15.40

<h3>What is Return on Equity?</h3>

The efficiency of a company's management team in managing the capital that shareholders have invested in it can be gauged by investors using the ratio known as return on equity (ROE). In other words, return on equity evaluates how profitable a company is in comparison to the equity held by stockholders. A company's management is more effective at generating revenue and growth from its equity financing the higher the ROE.

Using ROE, one may assess a business's position in relation to the market and its rivals.

The method is especially useful when comparing businesses in the same industry since it can be used to evaluate almost any company with a focus more on tangible than intangible assets and to identify which businesses are more financially efficient.

Shareholder equity divided by net income is referred to as the return on equity (ROE).

Before common-stock dividends are paid, the bottom line profit shown on an organization's income statement is known as net income. An alternative to net income is free cash flow (FCF), which is another measure of profitability.

Thus, ROE is a financial measuring tool for any business.

For more information on ROE, refer to the given link:

brainly.com/question/27821130

#SPJ4

8 0
1 year ago
One of the last items in an order of business is A. new business B. officer reports C. reading the minutes D. treasurer's report
Darya [45]
Jhjhyhbhvgsdshshsjeejebehehehejje
8 0
3 years ago
Read 2 more answers
When you download and print the NCAA Basketball Tournament bracket (a paper to pick who you think will win the NCAA Men's Basket
OverLord2011 [107]

Answer:

The correct answer is b. a unilateral contract

Explanation:

In a unilateral contract, only one of the parties generates the obligation to provide a service. In this case KFC forces itself to offer a discount as a result of printing a document to find out people's opinion about the main favorite of the Yahoo tournament. With this, KFC seeks to encourage people to submit their votes and to know the individual appreciations of the particular event.

5 0
4 years ago
As a business owner you decide to hire a new employee named Maria. You decided to pay Maria $15.00 an hour for her work. At the
stepan [7]

Answer:

A measurement of her work value to the company

Explanation:

For every hour Maria works, she earns $15. The company values her output at a rate of $15 per hour. The more hours she puts in, the higher her pay will be.

Maria is compensated under the time wage system. Under this systems, the output and quality of an employee's work do not count for much. The time spent in the workplace is what is considered most in remuneration.

The businessman must have established a system of capturing the hours' Maria worked. The hours worked multiplied by the valuation of $ 15 per hour resulted in $600 pay for the week.

5 0
3 years ago
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