I believe the answer is Virtual Private Network (VPN).
Know this answer is late, but im doing my deed hoping i this can help someone else pass this darn class. Best of Luck to whoever is taking the same course. You can do it if my lazy self can do it! It'll be okay ;)
Answer:
“Think of it this way: When we’re done, your connection will be faster than it ever was before.”
Correct label:
positive reappraisal
“Okay, let’s put the connection speed issue aside for later and work on changing your password for our company website.”
Correct label:
distraction
“At least your router isn’t talking back at you! I can’t get my digital assistant to shut up.”
Correct label:
humor
Explanation:
hit the sign in botten or create new account
Answer:
I think its option a. and d.
Explanation:
option a. is right I'm sure.
option b. and c. are doubtful for me.
option d. can be true. but unlike a job letter, resumes carry a deeper view of the employee's accomplishments and qualifications.
but I still hold with option a. and b. if it's wrong please do inform, so I can refer.