Examples of internal failure costs include warranty service and complaint handling. As a result, choice b is accurate.
<h3>
What do you mean by internal failure cost?</h3>
Internal failure costs are expenses related to flaws discovered prior to the client receiving the good or service. External failure costs are expenses related to flaws discovered after the client has purchased the good or service.
Internal failure costs are quality expenses related to product flaws found before a product leaves the facility.
Hence, warranty services all are examples of the internal failure cost.
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Answer: Individual interviews
Explanation: An individual interview can be seen as an experimental method of acquiring information from an original source to gather non-numerical information with a small number of respondents to discuss in detail their viewpoints on a specific idea, program or circumstance.
Here, the Marine Midland Bank sent out their researchers to discuss with the head of each household in the community the reason for not checking accounts and credit cards with the bank. It can be carried out in 15-60 minutes.
Answer:
The correct answer is E. respond quickly
Explanation:
Respond quickly is a great strategy to gain customers' fidelity.
The management function that Shonda is performing when she decides that top managers will report to her while everyone else reports to the head of human resources is <u>iii. organizing.</u>
<h3>What is Organizing in management functions?</h3>
Organizing is that function of management involving the development an organizational structure so that human resources are arranged for the achievement of organizational objectives. Organizing also involves the design of the jobs of individuals.
Thus, the management function Shondra performs here is <u>Option III</u>.
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the answer is true because of the competition
