Answer:
Customer Relationship Management
Explanation:
Customer relationship management can be defined as the ways to manage the relationship that existed between a company and its customers as well as the interaction that existed among them.
Customer relationship management enables us to learn more about customers needs, attitude or behaviour thereby building a relationship with them that, in turn, creates loyalty and retention of the customers.
Therefore it is vital that companies or business owners manage the relationship between their customers in order to improve their sales and as well they should deliver superior customer value and satisfaction.
it's wrong question u have to also say about in how much percentage
There are two macro factors that contribute to the globalization. The first one can be defined as 'free trade' or the flow of capital, goods and services across the globe and it has been present since the 1950s. The second, and the more recent one, is the rapid development of technology.
Marks explains that we have been made to believe that conflict is bad and compromise is good. He describes this as a vision that is too simplistic to be upheld by the nations of the world. Marks says it will be difficult to determine whether conflict is good or bad if we do not understand the people involved in the conflict, the cause and the strategy involved in the conflict.
He said compromise, contrary to general belief, can be harmful if it does not protect the vulnerable and the dis-empowered.
Marks gave an example of a United Nations agency that collaborated with the federal and local governments, television company, and even a multinational soda company in order to address the problem of poor sanitation in schools in India. This arrangement helped the corporation to promote their brands and products. Marks argued that, the United Nations were creating another problem while trying to solve one by promoting a soda company, knowing fully well that a large consumption of sugar-sweetened beverages increases the risk of obesity.
The mistake governments make, according to Marks, when they collaborate with industries is that they conflate the common good with common ground. They sacrifice the interest of the people on the alter of industrial collaboration.
By saying that governments should struggle or engage in conflicts with corporations, Marks means that the corporations always act to promote their commercial interests while government is saddled with the responsibility of promoting the common good, they should not leave this responsibility while trying to go into relationship with the corporations.
I have had cause to go into conflict with a police officer in my state because he demanded a bribe from me despite having all my driving particulars. I shouted at him and promise to report him to the authority if he did not desist from that practice. he became scared and allowed me to go.
