b. percentage change; quantity demanded; percentage change; price
Answer: All of these are correct answers.
Explanation: In simple words, Balanced scorecard refers to the strategic management system in which the organisational tries to communicate to the stakeholders what is their ultimate goal and what are they trying to establish.
In such a process, the managers of the organisation translate their mission statement relating to various aspects of customer service and declares their course of actions regarding the activities that really matters to the customers.
Hence from the above we can conclude that all the statements are correct in the given case.
