The concept of emotional labor was given by sociologist Arlie Hochschild. In the emotional labor process, the employee display organized desired emotion and manage his or her feeling and expression to fulfill the responsibility of the job and create a state of mind in his or her client.
So here when an airline flight attendant displays organizationally desired emotions when interacting with passengers than it shows that the airline flight attendant is following emotional labor.
Answer: Insight therapies is a general term referring to psychotherapy that involves dialogue between client and therapist for the purposes of gaining awareness and understanding of psychological problems and conflicts.
