Question

When an airline flight attendant displays organizationally desired emotions when interacting with passengers, this is an example of ____________. negative affect emotional labor emotional contagion job commitment

Answer 1

Answer:

This is an example of emotional labor.

Explanation:

The concept of emotional labor was given by sociologist Arlie Hochschild. In the emotional labor process, the employee display organized desired emotion and manage his or her feeling and expression to fulfill the responsibility of the job and create a state of mind in his or her client.

So here when an airline flight attendant displays organizationally desired emotions when interacting with passengers than it shows that the airline flight attendant is following emotional labor.