Well we need to know the vocabulary words to answer this question but an answer could be generous/thoughtful/nice
Answer:
Surface learning.
Explanation:
As the exercise suggests, Mrs. Fulmor is frustrated with the students in her class who are passive learners; those students are most likely surface learners, students who only passively accept information, who memorise rather than understand, who won't carry out any deep processing of the material. That's why they need to be motivated to learn only, such providing positive feedback or if she promises them an external reward.
Well in my personal opinion:
NO, having an experienced female CEO will not change the culture and workplace environment.
The answer is <span>urbanization</span>.