Answer:
C. They are impersonal, which can result in dissatisfied customers.
Automated call service systems can help you, but if you have a more in depth question, it can't. The automated voice is impersonal, they don't show any emotional qualities, so they can't say, "sorry that happened to you," or, "sorry for the wait," (etc).
Answer:
A) operant conditioning
Explanation:
Operant conditioning is a method that operates on either reward or punishment of employees behavior and attitude towards the job.
From the companies policy initiative it has created a pay-as-you-work environment for the employees ( i.e. "the more you work the more you get paid" - Reward and "the less you work the less you get paid" - Punishment )
Answer:
The answer is D, the grievance is brought before a court which decides the case.
Explanation:
A grievance procedure is a process adopted within an organisation for the purpose of resolving conflicts. Most of the time, it is meant to resolve conflict between individuals of lower cadre or hierarchy in an organisation and people in the top management position.
There are about six different procedure in the grievance process and taking a grievance to the court to decide on a case is not one of them. However, it is worthy to note that when all necessary grievance procedure have been utilized and there seem not to be a resolution in sight, a third part arbitrator in invited into the scene which mostly is between high management personnel.
The bank’s action is considered to be legal though it is
unethical. It is because having to take the information of Clement is legal
though it is considered unethical because they used his information just to
sell him the insurance policies.
<span>open market operations.</span>
