Question

Charmed by Claire is a successful retail boutique that sells women's accessories. Claire, the owner/manager, knows that women have many options when buying jewelry. When customers enter her store they are greeted by name and given prompt, friendly attention. Customers return to the store because the service is excellent. Claire says the most important decision she makes is hiring the best staff because customer service is vital to her business. For Charmed by Claire, customer service is: a. an organizational resource. b. a human resource. c. a rare resource. d. a core competence.

Answer 1

Answer:d. a core competence.

Explanation: A core competence refers to all resources and skills that set a firm apart from all other firms in the market place and they a

a core foundation of how a company can compete with others.

These are strategies that gives the company an advantage to strive for success. Each business needs to define, evaluate and cultivate their own core competencies in order to succeed , examples of these core competencies may be physical assets , brand equity , talent pool and other core strategies for success.